Hospitals

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Help improve Australian healthcare! By sharing your health experiences and ideas, you can help consumer advocates and consumer organisations work for change that improves things for you, patients, carers, families and communities. 

  • SomeoneInSydney's picture

    Anaesthetist lied to me

    I had elective surgery at Westmead Hospital in Sydney last year. I wanted to remain awake during the operation. Doctors I talked to at pre-op assessments tried to talk me into having general anaesthetic and didn't seem to understand why I didn't want it, but agreed that I could have regional anaesthetic. However, when I went in for the operation, the assigned anaesthetist said that he had thought about it and decided that it would have to be general anaesthetic, and tried to insist on it. I objected to it, and explained why, but he seemed to lack empathy. Finally he decided not to...Read more
  • Patient Opinion's picture

    A finger dislocated, is relocated again thanks to the emergency department at Royal Prince Alfred Hospital

    I came into the RPA emergency room nursing a dislocated finger, luckily it was quiet and I was seen to within 15 minutes, I had to wait another 30 mins for some X-rays to be taken, and another 30 minutes before a doctor came to collect me and put me in another waiting room for an hour. I finally had my finger reset under anaesthetic and had to wait another hour to get X-rays and my arm cast in plaster.Read more
  • Jp's picture

    Operations in public system

    I have been having pains in my stomach for nine years they finally are able to find what it is and now im told I have to wait up to 3 years before I'll be able to have my operation. And I had to go to private doctor that does work through the public system. They wouldn't even see me through the public system. No my condition is not life threatening but it is very embarrassing and still quite painful and is only going to get worse. and I have had the condition for so long and have been putting up with it I could understand having to wait and I understand that but not being able to go...Read more
  • Patient Opinion's picture

    Very well looked after at Box Hill Hospital

    My partner went to Box Hill Hospital - Emergency Dept with severe abdominal pains very late one evening. They were seen by a doctor within the hour and was admitted and scheduled for surgery early afternoon the next day. During the evening the pains worsened and my partner's surgery was bought forward to first thing in the morning. My partner was kept very well informed by the staff as was I with phone calls advising me they were going into surgery earlier than scheduled and a further phone call advising that their surgery was successful. We found the level of care to be excellent - the...Read more
  • Patient Opinion's picture

    Short stay at Port Macquarie Base Hospital

    Early one Tuesday morning I was transported to Port Macquarie Emergency Department with severe back pain by ambulance. The two ambulance officers could not have been more caring and helpful more than I can say for the hospital staff. Was pumped with pain relief then transferred to another cubical after 4 hrs in same area as this is now regulations as you must be moved from emergency after 4 hrs. I expected that I would be x-rayed to see the extent of any damage to my back. To be informed by the 1st year medical student that it was not necessary to x-ray as it was only muscular. On questioning...Read more
  • Patient Opinion's picture

    Left waiting in the emergency department at Ipswich Hospital

    I attended this hospital with moderate tending (sometimes) to severe abdominal pain (I put off seeing a doctor for 3 days but the pain and nausea became worse). With a current Pulmonary Embolism,I was asked to take a seat and wait to see someone. I was given medication for nausea a couple of hours later and took my own pain relief when I could stomach it. I waited for over 5hrs and in that time only saw 2 patients treated and most left due to the extensive wait. Some mothers had young children, a toddler and another preschool aged child both seemed so restless and exhausted in the early hours...Read more
  • Patient Opinion's picture

    The too hard Radiology et al machine beds

    I had an MRI early June and the bed seriously hurt me particularly one hip. Many people cannot tolerate such hard machine beds, those with bed sores, muscular skeletal diseases, MS etc. in an Ageing population this situation will only escalate. Research shows that up to 40% of patients cannot tolerate the hard beds, as the high pressure shunts blood flow away from areas of the body creating ischemic pain often resulting in injury or prolonged pain. Operators have to stop start or send patient home to come back another time which is stressful on patient. Costly on our system. The 2 staff on...Read more
  • Patient Opinion's picture

    Maroondah Hospital Emergency

    I unfortunately needed to attend Maroondah hospital emergency department yesterday. I just wanted to thank the outstanding nurses and doctor who looked after me. Nurse Helen was working on a very busy triage desk and she treated every patient, including me with not only respect but genuine warmth and kindness. I then had Cathy and a doctor take care of me in the ED and both were kind and efficient and couldn't do enough to help me. Amazing people working under often challenging circumstances. I'm very grateful you do what you do. Thank you very sincerely for making my bad day as...Read more
  • Patient Opinion's picture

    The emergency departments ridiculous waiting times

    I am waiting in the emergency department as I write this I have been here for over 3 hours with my child who has had abdominal pain for two days. I have not seen a doctor and after asking how much longer I have been told at there is another child before mine still waiting. It is 10pm! A drunk needing stitches after a bar fight has been seen before my child and the young child sitting beside us. There is over 15 people waiting. This hospital is under staffed and is very poorly organised and an embarrassed to the state!Read more
  • Patient Opinion's picture

    High standard of patient care is evident at Box Hill Emergency Department

    We presented to the emergency department, a first for my sister, in the middle of the night. They could see immediately that my sister was distressed and in a lot of pain and saw to her immediately. Quite remarkably, she received pain relief within 10/15 mins of arriving and an assessment provided. We were only in the ED for a few hours, but the care and attention given was commendable and my sister's pain was effectively managed. Their high standard of patient care was evident as we were privy to listening to how the staff treated their other, very diverse patients near us. Thanks to...Read more
  • Patient Opinion's picture

    Hope and pray that the doctor involved becomes more compassionate and caring.

    Experience at Joondalup Health Campus Our daughter was taken to Joondalup Health Campus as she had fractured her leg during a seizure. It had been splinted very carefully by the ambulance officers who were particularly careful to give her pain alleviation before the splint was applied. The doctor who admitted her, completely ignored our entreaties not to try to find veins in her arms. She has had radical treatments and they are virtually non-existent. We asked for an anaesthetist as they are the only ones who seem to be able to find the fine veins in her hands. Nevertheless, her arms were...Read more
  • Patient Opinion's picture

    This Disease is not just in my head

    I have had ongoing issues for a number of years no one could diagnose, turns out this was a rare disease in Australia. No I haven't been overseas, yet I have the illness that apparently doesn't exist in Australia. As anyone with this disease knows, while in the chronic stages the symptoms are severe. I have presented to emergency 10-15 times to both RBH and Prince Charles Hospital, each time I'm told there is nothing that can be done, why am I coming here. I'm sorry that when my heart slows to a standstill, I get uncontrollable body tremors and collapse on the floor that I...Read more
  • Patient Opinion's picture

    Could better instructions have helped to avoid DVT after fractured foot.

    My niece fractured her foot earlier this year. She was sent home with instructions to keep her foot elevated and non-weight bear. She was not told about the risk of DVT nor given any instructions for prophylactic management of this risk. At her follow up appointment in Fracture Clinic 2 weeks later, she complained of calf pain. An ultrasound found a large DVT in her calf for which she is now receiving drug therapy. This could all have been avoided with some words of wisdom early on!Read more
  • Patient Opinion's picture

    Staff were pleasant however department was virtually empty.

    I took my daughter to the ED one morning. The waiting area was completely empty and the receptionist told us to stand at the Triage window. We waited there for about 5 or 10 minutes without seeing anyone or a word from anyone. This was quite disconcerting as there was no communication with us as to how long we would be waiting or whether we could have a seat and wait to be called. I helped myself to a wheel chair for my daughter to sit in as her leg was very sore. The triage nurse was lovely. We were then asked to go to the X-ray department - instructed to go down the passage and take the...Read more
  • Patient Opinion's picture

    My experience at Box Hill Hospital Emergency Department

    I unfortunately suffered a severe crush injury to my hand and was transported by friends to "Box Hill" Campus of Eastern Health. The care and consideration shown to me the moment I entered the department on a very busy weekend night was exceptional. A registered nurse approached me immediately on entry to assess the injury, and made the decision that I needed to bypass "Triage" initially for emergency care and mechanical removal of a ring. Once this procedure was completed and nurse "Libby" had taken the basic details of the injury, a temporary dressing was put...Read more
  • Patient Opinion's picture

    Noise in Theatres

    5 conversations in a room. Is that too much noise to wake up an anaesthetised patient? It might seem like a silly question, but we found that the noise impeded the ability of the anaesthetic team to function effectively, and resulted in behaviours that were negative in connotation in the effort to get everyone to 'shut up'!...Read more
  • Patient Opinion's picture

    Easy to get lost at Mater Private Hospital.

    Never been to the campus before, we parked in a Multi-level Mater car park. We took 40 mins to find Ward 10. Signage was confusing throughout grounds and buildings. Some of the elevators were not functioning and while they had detailed instructions about how to bypass the non-functional lifts, the instructions sent you to lifts that were also not working. By the grace of a nurse having her lunch, we found the unit.Read more
  • Patient Opinion's picture

    Poor communication skills at Westmead Public Hospital.

    I was in Westmead Public Hospital after hours and I felt the way the nursing staff I saw talk to people was appalling. I felt there was an atmosphere of fear and power imbalance between staff I saw over patients that were there. I was sent there by a GP for treatment and was told in what I felt was an aggressive tone by the triage nurse, no cardiologist is going to see you now, they're home with their family. It wasn't the words they said that was the issue but the tone & facial expression. I felt the staff member had such a facial expression of disdain, disgust for me the...Read more
  • Patient Opinion's picture

    Misunderstanding at Renal Dialysis Unit

    I happened to be outside waiting when I heard a staff member going off at who I thought was a staff member, I later found out it was one of the patient’s visitors. This person was very upset with what was going on as everyone was listening to what was being said. There were at least half a dozen people in the waiting room when this was going on. Apparently we heard it had something to do with what was said to a nurse and the person who was getting yelled at was saying it was said in jest and can't this nurse take a joke. It seemed to me that this staff member has no sense of humour...Read more
  • Patient Opinion's picture

    Royal Melbourne Hospital Emergency Department, Migraine

    I went to the Royal Melbourne Hospital Emergency Department recently after 4 days of migraines, vomiting and dizziness. I have a history of migraines and low blood volume, so none of my symptoms were new, but they normally would have resolved after a day or two. The staff at the ED were brilliant. They were kind, understanding, and above all respected that, as the patient, I had knowledge about my rare conditions and complex medical history that was worth listening to and taking into consideration. The doctor in the Short Stay Unit was helpful, took the time to explain the treatment options...Read more
  • Patient Opinion's picture

    Recent admission overnight to Sunnybank Private Hospital

    Admission paperwork was done swiftly and cheerfully by staff at admissions desk. The waiting area for surgery has a bit to be desired. Some relatives were drinking coffee, while patients were fasting. Trolleys were wheeled past with no privacy given to patients. The chairs are very uncomfortable to sit in for a few hours with little or no distraction except a TV set on the wall. I guess this is all due to the actual environment and nursing staff managed the best they could. The staff in theatre were wonderful and made me feel relaxed. They were very professional. In post op care, the doctors...Read more
  • Patient Opinion's picture

    Surgeons treating condition as 'unlikely' due to their 'experience'.

    I had surgery mid last year, after always having severe cramps, periods. Ultrasounds/blood tests always showed up clear. Before I was booked for surgery I had the doctor say to me - it doesn't sound like endometriosis, but seeing it's affecting your day to day life we will put you on the waiting list for surgery within three months. The day of surgery I was told again how unlikely it was that they would find anything, and surgery should only take up to 30 minutes. Surgery ended up taking 1-1. 5 hours as they had to remove a cyst off my ovaries and remove the moderate endometriosis...Read more
  • Patient Opinion's picture

    Hip Surgery at Wakefield Emergency

    After damaging her hip, my wife decided to seek medical help from a medical centre. Saw a Doctor, had an X-Ray and was referred for surgery. Attended Wakefield Emergency on a Sunday Afternoon, was admitted and operated on before tea time. Could not be more pleased, nursing staff were kind, considerate and very helpful. The surgeon rang me at home before and after the operation, now that is service. My sincere gratitude and thanks to all members of the nursing fraternity at Wakefield Emergency.Read more
  • Patient Opinion's picture

    Day surgery at Private Hospital

    I was disappointed with the care I received at Maitland Private Hospital Day surgery. Prior to surgery, I did not have an opportunity to speak to the anaesthetist to let him know that I don't take anaesthetics well. When inserting the cannula, the nurse missed and went back for round two without any apology or giving me a breather before her next onslaught! After my surgery, I felt rushed out the door by staff. I indicated to them I was quite nauseated, to which the reply was, - Really? You only had a little anaesthetic. Would you like your sandwich now? I ducked to the loo before seeing...Read more
  • Patient Opinion's picture

    Wagga Base Lack of Communication

    My partner went in for surgery recently and all was good until after the surgery. He was told he was allowed to use crutches and be going to the toilet on his own. Sunday we were told he would be discharged Monday morning but by Sunday night a new nurse told him that he shouldn't be walking and that he was NBM as he may possibly be going in for further surgery which, to my recollection, the Doctor told us nothing about. When we questioned this, the nurse simply said well the other nurse must not know how to read. Monday morning came around and instead of being discharged they told my...Read more
  • Patient Opinion's picture

    Wonderful care at the Emergency department, Royal Melbourne Hospital

    A few months ago, I fell in the street whilst holidaying in Melbourne. Knowing I had really hurt my arm, I caught a taxi to Royal Melbourne Hospital ED. Arriving there about 6. 30pm, I was seen by a doctor within 10 minutes, X ray of my arm within another 10 minutes, and back seeing the original doctor within 15 minutes. A clean break of the neck of the radius in my arm, naturally the dominant one. As plastering would have involved wrist to shoulder, under the circumstances it was decided to support the arm in a sling. Considering I am in my mid seventies and by myself -- therefore no help...Read more
  • Patient Opinion's picture

    Disappointed in the care at hospital.

    My dad was unwell and in hospital and he felt nauseous. I tried to get him a bag to throw up in but could not find any in any of the rooms. He started throwing up so I did my best to sit him up and vomit over the side of the bed but he did get it all over himself. I was ringing the bell, and had been for a while, and the gent in the bed next to dad was ringing his as well. We tried calling out but there did not seem to be any response. As I was worried dad might inhale his own vomit, the man in the bed next to dad managed to get himself out of bed and into the ward and call for help...Read more
  • Patient Opinion's picture

    Was the advice regarding my grandmother ignored prior to her discharge from Royal North Shore Hospital.

    I recently witnessed my grandmother be forcibly restrained and dragged kicking and screaming into an ambulance. It was distressing for me and it seemed, extremely distressing for her. How she came to be in this situation is a story that I can only believe is one, of woeful incompetence or wilful arrogance. My grandmother was admitted to Royal North Shore suffering from seizures brought about by hypernatraemia. Having suffered this brain injury she was incoherent and exhibiting markedly different behaviours than she ever had previously. Prior to her admission she was cognitively very highly...Read more
  • Patient Opinion's picture

    Poor experience at Queen Elizabeth Hospital Adelaide

    Well I went in to the hospital with SEVERE abdominal pain, I am fairly strong, tough bloke but I was moaning and twisting constantly in the worst pain I have ever experienced. I had been up all night because of the pain, trying to avoid going to hospital, but I eventually became too desperate. When I went in the emergency room was severely overcrowded, and every person I spoke to (incidentally all female) were entirely cold towards me. Not the slightest hint of sympathy or friendliness. Flat faces, flat voices, cold stares etc. I basically begged for help with the pain, but was left for 4...Read more
  • Patient Opinion's picture

    I felt I was rushed to discharged at the Redcliffe Hospital.

    I was an in-patient of Redcliffe Hospital recently and at no time did I actually speak to or see my doctor, just his trainee doctors. I was anemic and needed blood, and the doctors ordered an Iron infusion. The next day, whilst I had visitors, when a member of staff came to tell me they were discharging me. They would not give me my usual drug, but insisted I have Omeprazol. I have had a reaction to this drug and I certainly did not feel at all well enough to go home. When I told the the trainee (as I believe she was) I did not feel very well at all, she replied that we are not here to molly...Read more
  • Patient Opinion's picture

    Were bone fragments missed in X-ray?

    I had a fall and badly injured my ankle. I was close to the Royal Adelaide Hospital, so I went to their emergency. My ankle was x-rayed and the doctor told me that I had a simply sprain and I should be fine after a few days of rest. After a month of apparently no improvement, I went to my GP and he ordered a CT-scan. The scan showed not only a large collection of fluid, but also numerous bone fragments which seem to be impacting the injury. The fragments are likely from an earlier injury as a child. What greatly concerns me is that they seemed to be completely missed by the doctor. Had they...Read more
  • Patient Opinion's picture

    Fantastic hospital care for elderly people at Royal Hobart Hospital.

    Our father was admitted to the Royal Hobart Hospital, to the aged care ward, following an infection. We know as a family that this can be a dangerous time for elderly people, and our Dad was very sick. The staff on the ward, the allied health staff, cleaners, doctors, nurses and enrolled nurses that we saw were fantastic. We felt that nothing was too much trouble. They made us feel welcome whenever we visited or stayed for extended periods. They consulted us about Dad's care and seemed to listened to us, and to him, and encouraged him to speak up about his own feelings and care needs...Read more
  • Patient Opinion's picture

    Quality of care was not compromsied for holiday maker in Queensland.

    Whilst holidaying in Yeppoon I had a mild stroke. Something like this had never happened to me before, so I was very confused and scared particularly as I was not anywhere near my home or my own doctors. The Ambulance service arrived promptly and calmly reassured me and advised me of what was happening though they did not know at that stage that I had had a mild stroke. En route to Rockhampton Base Hospital we were stopped by an Emergency services vehicle to double check me as a further reassurance to myself that all was going to be ok. On arrival at Rockhampton Base Hospital I was given a...Read more
  • Patient Opinion's picture

    I felt the care I received at Wakefield emergency, was a joke

    I presented to Wakefield Calvary emergency department having dislocated my shoulder. I stood at the desk in agony while the reception staff seemed to ignored me for about a minute while it appeared they finished their private conversation. Once I was finally acknowledged, I felt they were most concerned about me filling out paper work and organizing payment (I believe it was a ludicrous amount for the service I was given) than getting me seated and comfortable. I waited an agonizing hour just to get given some panadene by the nurse. Then another half an hour to see the doctor, who ended up...Read more
  • Patient Opinion's picture

    Nurses seem to be too busy to attend my husband at Bays Hospital Mornington

    My husband had a long medical history of health problems. He endured a considerable amount of pain bur never complained. Then his memory was a little slow, he dropped things and fell over. Our local GP arranged for him to be admitted to the Bays Hospital in Mornington Vic. I feel the doctor who admitted him saw his age, and saw he didn't know what day it was so he diagnosed Altzheimer's Disease. My husband rallied for a few days and then his condition worsened. He couldn't ring the bell to call for help. I arrived to find him in the toilet and he asked me for help. I rang the...Read more
  • Patient Opinion's picture

    Changes at Lake Macquarie Private Hospital lacks compassion.

    I have been attending Lake Macquarie Private Hospital for a number of years, and in the past have always found it to be a wonderful, warm, compassionate hospital. Marvellous treatment. However they have made changes that do not seem kind. When going in for Day Surgery you normally always have to wait for up to three hours, and in the past, you could have someone stay with you whilst you waited. Now they have made changes, and it feels like going into a prison. You have to buzz in, and your partner, or support person is no longer allow to wait with you, they have to wait downstairs. This is...Read more
  • Patient Opinion's picture

    Distressed after attending the Royal Women's Hospital Victoria.

    I’m currently pregnant and so far dealing with Royal Women’s Hospital has been terrible and if I had a choice I'd gone elsewhere, my GP apparently believes I've just received all the incompetent people possible and generally hears good things with the occasional horror stories like mine. first time pregnant so it’s all new to me, I had my midwife booking appointment in which the lady I saw started off lovely until it seemed she calculated my BMI. Well once she worked out my BMI her attitude seemed to changed completely I thought she became quite blunt, sarcastic and nasty towards me...Read more
  • Patient Opinion's picture

    Too noisy to sleep at the Abury Wodonga Hospitals

    Because of noise in the hospital it is very difficult to sleep. You go to hospital because you're sick or exhausted and then you come out worse because it's so noisy you can't sleep. Because of the noise I won't stay overnight and always check myself out. I always discharge myself early rather than stay in hospital. Hospitals are dreadful places to stay, they keep you awake all day, and then it's so noisy you are awake all night. If they just made efforts to keep the noise down, it wouldn't be so hard to stay in hospital, and so you'd get better faster...Read more
  • Patient Opinion's picture

    Conflicting experience of childbirth at Ipswich Hospital.

    I went to hospital at 4am one morning with a bleed. I was 8 and a half months pregnant, so it was pretty scary to see. I rang birth suite. They told me to come up straight away. So I went up there straight away, terrified and in pain. They took me in and put me in an assessment room, by the time 6am came around it must've been changeover for the staff. It seemed to me that anyone had communicated that I was there, screaming in pain and bleeding. My mother helped me by going out and saying something to the staff in the area. 3 hours later, a lovely doctor came in, she was very...Read more
  • Patient Opinion's picture

    No responsibility by Royal Adelaide Hospital for lost property

    Early this year (2014), my elderly father had a fall at home. As a result, he was taken by ambulance to the Royal Adelaide Hospital for treatment of suspected fractures to several ribs and vertebrae. I felt that the care and treatment he received in Emergency was prompt, professional and thorough. NB. though having to tell his story to 5-6 different health professionals was a little stressful for him and probably taking QA too far, but that's another story - an important efficiency story for our struggling hospital network! ! When it was determined at 2. 30am the next morning that my...Read more
  • Patient Opinion's picture

    Pleasantly surprised by the wonderful experience at Geelong Hospital.

    I got bitten badly on my index finger, after which I went to my GP, got a tetanus boost injection and some penicillin (for in case). A couple of days later, however, my finger was swollen and throbbing and an angry red colour was starting to spread down my hand. I decided to go to Geelong Emergency Department as I didn't want to loose my finger or get blood poisoning. I registered as a patient - the staff I saw were efficient and quick. They directed me as to the expected waiting time, where to wait, where the nearest toilets were etc, etc. I was seen about two hours later (not as long...Read more
  • Patient Opinion's picture

    Going to the Ipswich Hospital because of heart failure

    On 24 March 2014 my hubby found me on the kitchen floor and had my son call an ambulance. He said he found me not breath and no pulse so gave me CPR. They ambulance officers were wonderful, they took me to the Ipswich Hospital. From the waiting area I was invited into the examination room. I was hooked up to an ECG machine when it happened again. I felt like I was being drained and then woke up with a room full of people wondering what had happened. Dr Jo had given me CPR. I didn't believe my husband at first when he told me this had happened at home so when it happened again whilst...Read more
  • Patient Opinion's picture

    No choices in the temporary ward at Ipswich Hospital.

    I have been kept in a temporary ward at Ipswich Hospital, so no tv, food choice anything. With regard to the nurses that have attended me, I have had some great nurses and some not so great. I was admitted with an undiagnosed infection after numerous tests days ago I believe that I have not seen a doctor for over 48hrs despite assurances from nurses they have contacted him. I have no idea of my condition or if there is any improvement or anything thats going on at all and yet I am supposedly a private patient....you would think a patient was entitled to some information regarding their care.Read more
  • Patient Opinion's picture

    I think the doctor at Boonah Hospital should have x-rayed my wrist to be sure is was not broken.

    A couple of weeks ago I came off a quad bike and landed on my wrist, the following day being Sunday I visited the Boonah Hospital to get it checked out as it was quite sore and I decided that something was not quite right. It seemed to me that the doctor on duty decided that it was fine and did not require an x-ray as it would come back normal. Well yesterday I decided that it was still not getting any better so went to a local doctor in Logan who sent me for an x-ray which showed a small fracture, he has referred me to the fracture clinic at Logan hospital, when I went there this morning I...Read more
  • Patient Opinion's picture

    Staff very reassuring at St Luke's Hospital, Sydney

    Attended the Short Stay Unit for day surgery. It was very reassuring how courteous and welcoming all the staff were, from admission to nursing staff to porters to doctors. Everyone I met, without exception, introduced themselves - a simple thing but a big impact. Thank you to all for minimising the anxiety of the experience.Read more
  • Patient Opinion's picture

    Care was helpful and friendly at Kareena Private Hospital, only parking hard.

    I went I to hospital - Kareena Private at Caringbah NSW. This was day surgery. From the reception, when I checked in to discharge, I found the staff I saw very helpful and friendly. The surgery I think, went well. The check in and theater staff I saw were great, as were the recovery ward staff. The only thing I found an issue was the building work which involved a lot of jackhammers so I left by 10.30am. Parking was also an issue which I believe was due to the work, but partner was able to park and pick me up after my surgery.Read more
  • Patient Opinion's picture

    A cold sandwich was all I was given after surgery at Nepean Private Hospital.

    1. A number of nurses I saw ate chocolate in front of me, as a patient fasted for a minimum if 18 hours, on the day of my surgical procedure. 2. The hospital booking clerk I spoke to confirmed to me that my request for female theatre staff was successful before my procedure. However, the pre-admission nurse I saw told me that I did not have 'such a luxury' 3. My procedure was postponed for 2 hours. When I got out of theatre at 7. 30pm I was offered a partially thawed sandwich. Ice was still stuck to the tomato inside the sandwich...Read more
  • Patient Opinion's picture

    A long wait for day surgery at Toronto Private Hospital

    I was asked to be at the hospital by 7. 00am for day surgery. I handed in the paper work at reception and was asked to have a seat in the waiting room. I sat there until 8.30am and went back to reception to find out when someone would come and get me. The receptionist told me soon. I waited until 10.30am before anyone came to inform me that I was last on the surgery list and had to wait a further hour. Finally a nurse came and took me for pre-op procedure to a different floor where renovations were being carried and I was left there on my own for 45 minutes. A different nurse took me to the...Read more
  • Patient Opinion's picture

    Could have had more help when at the Glenferrie Private Hospital

    Staff who I saw were friendly and seemed helpful, although no-one that I saw helped me with my bag when I arrived. I feel the operation went well. Unfortunately, it seemed the staff attending me couldn't put the water jug where I could easily reach it and filled it so it was heavy. This put pressure on my other shoulder which is not too good either. No-one we saw showed my partner how to adjust and help me put on my sling, so we had trouble with this. I feel that an extra night in hospital would have also helped us get the medication right as well as being more comfortable. It was...Read more
  • Patient Opinion's picture

    Wonderful nurse at Ipswich Hospital Emergency Department

    My mother was brought in via ambulance one afternoon. 2 hour wait in the corridor before a bed was found. Reya was the nurse who assessed my mother and she couldn't have been more helpful. Lovely lady to deal with and was incredibly kind and treated my mother with respect. Other nurses who saw my mother, not so much, but Reya was wonderful...Read more
  • Patient Opinion's picture

    I was kept informed at St Andrews Private Hospital, Brisbane

    I was an inpatient at St Andrews in October 2013 for 2 nights post-surgery. What I really liked was the informative white board at the end of my bed. It was easy for me to see, and was updated at least once a day to tell me what day it was, the name of the nurse looking after me, and what treatment was happening that day. If I didn’t understand what was written, I would ask the nurse and he/she would explain. I was always kept informed.Read more
  • Patient Opinion's picture

    Excellent service received at CALMS, Canberra Hospital

    I attended CALMS at the Canberra hospital with my son when he had broken his arm. The service was excellent. My son had a thorough examination from an experienced locum GP, was xrayed with 30 mins and we left with a plaster after 90 minutes in total. I did pay for the service, but was only $40 out of pocket after the experience. Money well spent, rather than clog up the ED for acute cases, take hours of my time and my poor sons time, and cost the health system $$$. I would recommend this service to everyone needing to see a GP out of hours. It is a pity ACT Health didnt triage patients...Read more
  • Patient Opinion's picture

    Excellent and caring at the Ipswich Hospital Maternity Ward

    I have had both my children at Ipswich Hospital via caesarean 2 years ago and then at the end of last year, and both times the level of care I received I believe was excellent. The midwives in the maternity department seemed so professional and caring, and both times I was surprised by how good they were, having not had any expectations. Their level of knowledge appeared to me as excellent as was the level of care, and I couldn't fault it. I think they do a fantastic job in what I imagine would be a very busy and hectic environment...Read more
  • kew's picture

    Privacy at Emergency Reception Window

    When my mother became sick and was taken by ambulance to our local hospital on two occasions, it was necessary for me to attend and supply particulars to the reception window.. I understand the necessity of this but there is absolutely no privacy and the set up broadcasts the conversation to all those in the waiting room. One can read brochures there regarding hospital privacy but the setup allows everyone there to overhear the two way conversation with staff. Different medical circumstances could be quite embarrassing. This needs to be changed.Read more
  • kew's picture

    Food Provided in Emergency

    On two occasions my elderly mother was taken to Emergency. On each occasion she was there for several hours prior to being transferred to a Private Hospital. On each occasion and after several hours she was hungry and the only food staff could find was dry biscuits. I don't hold the staff responsible for the lack of food but there needs to be a system in place so there is at least sandwiches available...Read more
  • Patient Opinion's picture

    lack of feed back

    I posted on this wonderful web site and was heartened to read that my post had been read by a staff member. As a result I expect some feedback or at least a note of explanation/empathy/ or even an apology. I posted here because I don't want anyone else to go thru what my family did. My father's death was not a 'good death'. It could have been better if the medical and nursing care which he received was more respectful. So this is just a message to the public relations person at Flinders Medical Centre...please give feedback to people that post here. For every post there...Read more
  • DenB's picture

    Nutrition in hospital

    We recently had to take my father to Shoalhaven Hospital emergency. He was admitted with severe abdominal pain, and was admitted for 5 days. While overall, he was happy with his care, we had general concerns about his nutritional needs not being met. He is a Type 1 diabetic, and this, along with his medication was noted when admitted, and discussed with a doctor soon after admission. He was placed on liquid only diet for 2 days, and his sugar levels were monitored. His abdominal pain was thought to be diverticulitis, and so this was the reason for him being put on liquid diet. He is however,...Read more
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    Proud nurse praises compassionate care at Ipswich ICU

    During the past couple of months there have been quite a few patients which spent there last moments in our ICU. This time I have noticed can be stressful and emotionally heavy for all concerned. One of the last patients to die in our ICU was a young man. His family required an interpreter to explain the course of action and how we would care for him in his last hours. The team I work with did this process with the most amount of care and respect that seemed possible. Through out this difficult time they were an exemplar of human compassion and care. Well done Ipswich Hospital ICU.Read more
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    Confusion between the wrist and neck at Toowoomba Hospital.

    I fractured my spine/neck following an accident. I was released from hospital in a neck brace. When I arrived for the 6 week follow up x-rays I was booked in for a wrist x-ray and cast off. When I notified them that I have never injured my wrist in any accident and that there was never even pain there when I was checked in, the admin asked what I was there to have x-rayed. At this point I'm standing in line in the same neck brace from 6 weeks ago. I said I was there to have my neck and back x-rayed as I thought I had been booked in for from 6 weeks ago. They swiftly came back with two...Read more
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    Port Lincoln Hospital - Doctors and Nurses - I need answers!

    For two years my Mother suffered ongoing illness as, I believe, a consequence of this illness not being detected by the staff that attended my mother, at Port Lincoln Hospital, and I believe through, mistreatment and ignorance, my Mother died a painful death. We need answers why she was seemingly treated like this and why it seems her illness was not detected. I feel that she was made to feel like she was a nuisance and a whinger and so many times she phoned me crying in pain and so upset by the way she felt she was treated by both nurses and doctors who attended to her at Port Lincoln...Read more
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    First Class Care at Ipswich Hospital.

    I was recently admitted to the orthopaedic ward at Ipswich hospital. I was amazed at the fantastic facility, and awesome care I received whilst there. The staff were caring, friendly and professional. I have been in many "private" hospitals around the world and I can honestly say Ipswich you are undoubtedly the best. Qld heath has done a great job, thank you!...Read more
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    Ipswich Hospital ER Experience

    I went to the Ipswich Hospital ER on advice from my GP. I have been sick for 18 months with an unknown chronic disorder which doctors are researching as I believe it is very rare. Within the last 2 weeks I have had a turn and have, I believe, been getting sicker. So after visiting my GP for shortness of breath, pain when breathing, bad cough and couple other symptoms the GP said if I am no better go to the ER. I went up to the ER, after waiting a couple of hours to see a doctor we finally saw one and when explaining to the doctor what was going on and how I was feeling, the doctor looked at...Read more
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    A kind expression of sympathy at St Vincent's Private Hospital, Sydney, can make all the difference.

    I really was having a difficult time at the hospital and was complaining to my visitor. Lucia, a nurse, overheard and said gently but clearly that she was sorry I was having a hard time. A kind expression of sympathy can make all the difference. I think she's a student nurse and the health system will be lucky to have her!...Read more
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    A 90 minute wait for a 1 minute treatment at Chermside ED.

    My partner had an accident drilling, where the drill grabbed and spun around and hit him in the nose, splitting the skin between his nose and his eye. The cut itself was minor, but of course needed to be glued, stitched or steri-stripped. We presented to our local ED as there was no GP open (Sunday 3pm). We sat in the waiting room for 90mins, offered pain relief and tissues (to clean the blood off his face as it continued to bleed). No doctor or nurse actually looked at my partner to see if in fact it did require stitching or just a bandaide. As time went on and the bleeding stopped it the...Read more
  • Patient Opinion's picture

    Insensitive comment about a patient at the Royal Perth Hospital.

    Recently, my mother was admitted to Royal Perth Hospital for a procedure to remove a cancerous lump from her breast. At the admissions area I was told to knock on the door of the recovery room to get information about my mothers progress. A nurse told me to wait outside the recovery room and I would be informed of the outcome of the operation. During the first two hours while I waited the nurse gave me two updates. At about the third hour the Nurse in Charge came to the waiting area and said who is waiting for and called out my mother's surname. I indicated it was me and the nurse...Read more
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    Wonderful care and reconstruction surgery at the Royal Brisbane Hospital.

    The staff I saw at the Royal Brisbane Hospital were wonderful to me. It seemed to me that nothing was too much trouble and I cannot rate them highly enough. I believe my care was excellent, both from the doctors and the nurses I saw, and every worry was attended to. My reconstruction surgery needed another operation to tidy up a bit but I do not believe that was any fault of the hospital.....it sometimes happens. Follow up appointments were made to fit in with my schedule and I was always made to feel important.Read more
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    Excellent service at Ipswich Emergency

    I went Rollerblading, the inevitable happened and I fell down and consequently broke my wrist. That afternoon I attended Ipswich Emergency, content with the idea I would be waiting a while, I took a book along. The good news was that I was assessed, X-rayed, a cast put on my wrist and discharged...and I only managed to get 3 pages of my book read. The service was quick, polite and professional.Read more
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    History file is mixed up at Royal Brisbane Hospital

    My history file has seemingly got mixed up and I believe has been 'used' for another person of the same name. My file seems to have details of the other persons medical conditions that appears to be completely different to my own medical conditions. Despite numerous requests for a meeting to have my file corrected it seems to me that the Director from the RBH has denied my request stating "there is nothing to be gained" through a meeting. A letter from the Health Ministers Office to the RBH requesting a meeting with me be arranged to correct the problem I feel has also got...Read more
  • Patient Opinion's picture

    Need to be able to book at Royal Brisbane Hospital.

    There does not appear to be a system for patients to book to see a doctor at the Specialist clinics. It seems to me that too many patients are booked all at the same time which can cause waiting times to extend beyond two [2] hours and in some cases several hours. In one case (I think, because a doctor did not turn up at the clinic) I was not seen by a doctor until after 4 pm after arriving at 8: 30 am as directed by the hospital booking center. I did not see that staff advised waiting patients of the problem, and complaints from patients about waiting times were on going all day.Read more
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    Church could be beneficial in Ipswich Mental Health Hospital.

    I recently spent some time in Ipswich Mental Health Hospital as an inpatient. I feel that church would have been beneficial for me during my recovery as it focus on topics such as love and self control. I ask that a church service be introduced for those wishing to attend in the Ipswich Mental Health Hospital. Church offers both music, and words of encouragement, so I feel not only will it meet the needs of those desiring to attend, but will offer support to others who may attend casually.Read more
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    Fantastic nurse Jess, attends to dying brother at Royal Hobart Hospital

    Recently my brother and best friend died at the Royal Hobart Hospital. While he was being treated by specialists and doctors before he died, one nurse called Jess who was attending to him was outstanding in her care. She was a gentle angel and treated my brother with respect and dignity. He was semi conscious and we were so grateful to her and her skills and special attitude. He was in Accident and Emergency.Read more
  • maryp9372's picture

    Infection Control

    After 3 orthopaedic surgeries last year, I do not recall ever receiving advice about infection control, either for myself or visitors. This was both in acute and rehab settings. Mind you, my recollections could be dulled by drugs! What is the experience of other people?Read more
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    Fractured Tibia & Fibula

    I slipped & ended up with a spiral fracture of my tibia & a fracture at each end of my fibula. A plate was inserted for the tibia fracture & a pin in the lower fibula fracture. The surgeon set the tibia with a 4mm gap! Upon returning to my home city I went to see a local orothopaedic surgeon the same week for confirmation that the treatment was OK. He assured me that this was the case. At the 6 week x-ray no healing of the tibia had occurred & he started making comments that I may need a bone graft. A the 12 week x-ray no heal was obvious. He then recommended that the surgery...Read more
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    Mixed experience when giving birth at the Lyell McEwin

    I recently gave birth at the Lyell McEwin hospital, and had a very mixed experience. The good: -the first midwife I came into contact with once arriving was great. I had gotten out of the car and immediately felt the need to push, and couldn't cope with walking. She had a wheelchair out to me very quickly, and while waiting coached me to puff through contractions. -most of the midwives I had during the birth and while in Women's Health afterwards had great bedside manner. -the doctor and pediatrician at the Women's Health ward were lovely. The not so good: -when I first rang...Read more
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    Operation efficient enough, pre and post operative visits very inefficient.

    Having had extremely heavy, constant bleeding for a couple of years, I was diagnosed with fibroids. It was suggested that I have an IUD inserted rather than a hysterectomy. Being on a low income without health insurance, I opted to have this done in the public system. The actual operation was efficiently done, but the amount of time wasted on seeing me multiple times before and after the operation, to no purpose, has been very annoying for me. My first appointment was fine; lots of information taken and details checked. I was told I would have my operation cancelled if I didn't attend...Read more
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    I was able to feel safe and secure at Royal Hobart Hospital Specialist Clinic

    I have been through Royal Hobart Hospital Specialist Clinics for kidney problem and then as a day patient, in 2013. The doctors and medical intervention was first class as was follow up; and excellent after some poor private hospital experiences in years past. This greatly impressed me. I was admitted via emergency and accident on 18 Oct and then admitted into the RHH. Again I was able to feel safe and medically secure with the doctors and nursing care provided. It had been an extremely traumatic experience and the way the system worked so well it had a huge calming effect on myself. The...Read more
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    Box Hill Hospital confusion with elderly mother

    My Box Hill Hospital Story My 88 year old mother fell on a footpath while on her daily walk. She injured her knees, and severely injured her elbow. Someone called an ambulance, and she was taken to casualty at Box Hill Hospital. The ambulance crew called me, (assuring me that the elbow was not broken) and I went straight to the casualty department, where my mother was sitting on a chair in the waiting room. As I walked in, she seemed to have ‘fainted’ and was laid on the floor until a stretcher was put under her and she was taken to a room in the casualty department. She didn't appear to...Read more
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    A very unpleasant experience at Port Macquarie Hospital.

    I extended my lower back which went into extreme spasms, and dropped to my knees. Some 3 hrs later, I was taken to Port Macquarie hospital by ambulance, to emergency section. I was given many doses of morphine due to extreme pain, and admitted to a cubicle. I was seen by a nurse, who seemed in an aggressive, disinterested mood, and this was to be my day of hell. After being examined by her, I was left alone for a long time, and upon her return, I asked for a urine bottle, to which I was told to "walk to the toilet". I explained I had tried repeatedly to walk but was unable to due to...Read more
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    Disappointed in treatment received at Frankston Hospital

    Went to emergency at Frankston hospital on a Sunday night, nursing staff were good, but I thought I received horribly poor treatment from a Dr post xrays asking my 3 yr old son to walk on his suspected broken ankle before checking the xrays. Sent home told no fracture, keep up Panadol and Nuerophen. Phone call late Monday from Dr saying missed fracture last night, come back in, you'll be escalated through emergency, we'll plaster and xray again. 4+ hours waiting waiting waiting. Suspect smell from plaster, went back in pressure sores and ulcer under plaster, re-plastered and sent...Read more
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    Not being given correct diagnosis at Flinders Medical Centre.

    I had severe pain in upper abdominal area. Presented myself to Emergency Dept. only after a suggestion from a Nurse on Health Direct (I was extremely impressed with the service I received and the concern that she expressed whilst speaking with me). The Nurse at Flinders Medical Centre took details, asking me if I still had my gall bladder. The Nurse was then, what I thought, rudely interrupted by an Emergency Dr who did not appear to look at notes that had been taken and asked me to explain all over again. Sent home 2hrs later being diagnosed as having Constipation. Was left to get a...Read more
  • Patient Opinion's picture

    Overall I am extremely unimpressed with the doctors at Wyoming Public Hospital

    I presented to Wyong public hospital. I had been thrown from a horse and was suffering from severe hip and leg pain. Visual disturbances. I was placed in a wheelchair and asked the usual admission questions. When asked my name I could not answer and I did not know my address. I was able to present my license which had the information listed. I knew where I was and why but in my opinion was suffering an obvious concussion. I was assessed by the doctor who I advised I had a sore hip, sore neck and sore wrist. There was skin of my hands shoulder and knee. My knee being the worst with actual cuts...Read more
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    Wonderful care for husband and mother at Casey Hospital.

    My husband had been suffering from tonsillitis for about 12 months, he would get a sore throat then be in hospital by the end of the day with 40+ temp and fitting! He had been hospitalized 5 times last year and 3 times this year, then they said this is not assisting his life so they put him on a waiting list for a tonsillectomy. We waited approx 8 weeks for a date to have the surgery, the nurses and staff were excellent, the care and concern they showed my husband was terrific. After discharge he was still sore and not well so he rested for a few days and then he got very ill, straight back...Read more
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    Heroic Hospital Staff - The Alfred Hospital, Melbourne

    My foster son, was airlifted in critical condition from a fatal car crash. Emergency services personnel and, indeed, I thought doctors and other staff at the Alfred Hospital were convinced that he would die. However, this did not seem to reduce the efforts made by three surgical teams through the night to piece him back together; all the time keeping us informed as to the progress. I think that it was through their relentless efforts, my foster son survived. Sure, he'll never be quite the same but he can walk, earn a living for his wife and children and manages to overcome the pain and...Read more
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    Years of great Service QEH

    I have used the QEH extensively. When I was 10 I broke my wrist at 10.00pm, I was tended to quickly and effectively. When I was 16 I was knocked off my motor bike, QEH emergency at 12.30 pm all done efficiently. At 26 I used the orthopaedic ward for my first knee operation- all good. At thirty my Father passed on following a heart attack. They were so good to my Mother and our Family. My mother was infected with sceptascemia salmonella poisoning, they diagnosed and treated her so quickly and so caringly. I had surgery on my sinus, soft palette, and they straightened my nose and removed my...Read more
  • Patient Opinion's picture

    Sick visitors to hospitals

    I got the virus/cold going around. I went to ER with pneumonia and collapsed lung. The visitor to the patient in the bed next to me was coughing that hacking cough. I said you need to go doctor and get antibiotics and please do not come back to the hospital before you are well again. The visitor seemed to get angry and said I am OK and the antibiotics will work for me and I'll not be sick more than a few days. Yeah maybe I said but you are infecting all the nurses and doctors, patients and other visitors. I didn't want my family to visit me as they would have caught that virus/cold...Read more
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    Hospital administers anti psychotic drugs ignoring patient's wishes.

    I attended Bendigo Hospital Emergency department around two weeks after being flashed in the eye with a halogen search light. I had not been able to get an appointment at the Bendigo Eye Clinic and in desperation and a 14 day long debilitating migraine, I decided to wait in the emergency department, hoping for a confirmation diagnosis and a referral of the damage to my left eye. After waiting four hours (I had expected to wait some time as I knew there would be other more serious cases that would be triaged before me). I finally saw the doctor. I explained that I had been flashed in the eye...Read more
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    Praise for staff at Nowra Hospital

    I have been admitted to Nowra Hospital a few times now due to an ongoing illness and I cannot praise the nurses and doctors enough. They were so caring and cheerful and very supportive. They work hard and give 100% to the patients. I just wish there were more specialists in the area and attending the hospital.Read more
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    Nothing but praise for Radiation/Oncology Departments at Princess Alexandra Hospital

    I have nothing but praise for these two departments. The care and consideration that I received before and after my two cancer operations has been nothing but exceptional. The operations and the follow up treatment and monitoring that I am receiving now couldn't be better. I believe that the PAH is the best hospital in Australia. I had one kidney removed because of cancer then years later I had my prostate removed also because of cancer. Also I had my gall bladder removed. This operation and after care treatment and professionalism was also the best. I also had a operation performed last...Read more
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    Dying father's care questionable at Flinders Medical Centre.

    My father was admitted to Flinders Medical Centre. When I arrived he was on a trolley in the corridor in the emergency department unattended. After hunting a staff member down I was told he had had a stroke, couldn't speak and had right sided weakness. Knowing that a stroke is time critical I asked about treatment and understood that as nobody was with him when he was found it was probably too late. Although it seemed that my family's knowledge of my father was ignored when it came to assessing the time of stroke given the circumstances in which he was found. This made me feel a...Read more
  • Patient Opinion's picture

    darwin private and public hospitals

    I have spend a long time in the private hospital this year with leg ulcers broken foot and bladder infection and found all the staff that treated me very good and can not find any thing wrong with the way I was treated and everybody very caring. The public hospital emergency department I think is quite different and it was not too good and the main problem is waiting too long I had to wait 48 hours once before I got anywhere but 6 to 8 hours is normal and found the doctors I saw not very good and seem to just not listen to what I had to say. I should know bit of my condition but twice I got a...Read more
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    Liver blockage diagnosed as virus by Calvary Private Hospital

    Was taken to Emergency at Calvary Private Hospital after non-stop vomiting and pain. Was diagnosed by what I thought was a useless 'doctor' who said I had a virus. He could not have appeared less interested and seemed extremely eager to see me leave the hospital. The next day, by a different doctor (Thank God) I was diagnosed with a liver blockage and operated on in a different hospital. Never again.......Read more
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    RPA managed to make an awful event somewhat bearable.

    At our 19 week scan it was discovered that the placenta was not working as it should, our baby had stopped growing and would die in utero, so following an amniocentesis we made the decision to be induced at 21+4 weeks. We had two doctors talk to us; one left a little bit to be desired re: his bedside manner, but the other was brilliant and compassionate in spite of his incredibly busy schedule. The midwives were absolutely brilliant. I am so grateful for their compassion and care. We had a scheduled induced labour where I was allowed morphine and gas and had both my partner and mum with me...Read more
  • Patient Opinion's picture

    Same condition, totally different experience at different hospitals.

    My husband was taken by ambulance in enormous pain and had to go the QEH as it was the closest to where we lived. He had a kidney stone. The nurses seemed to be unable to get any blood from him which I think resulted in his arm being extremely bruised. He was in so much pain they gave him a suppository but told him to insert it himself in an open environment where other patients were also being attended to. He was left in a bed and no one came to see him from that point on. I felt it was truly like a third world country hospital with, what I would consider, third world doctors and nurses. He...Read more
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    I went to The Princess Alexandra Hospital with back pain and went home with painkillers.

    I had massive pain in my back due to massage. I was unable to move my right hand and neck. There was continuous pain. I went to GP. She told me to take pain killers ibuprofen. During night around 11 PM, my cousin took me to The Princess Alexandra Hospital, Woolloongabba. I understood there were few beds but reserved for ambulance emergencies. When I start vomiting I was put me on drip and asked what happened. I told them whole story. After 2-3 hours a physio came in and told me that I got rotator cuff. I was discharged with painkillers and recommended for physio. I asked for Xray and MRI...Read more
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    Scared to death by lack of oxygen

    I got my lung infection from a rental car on a trip to Brisbane. I was first admitted to hospital there and after about three days I was able to leave with medication (Prednisone). On returning home I was getting better but as soon as the medication finished I deteriorated rapidly and went to Canberra hospital in Woden barely able to breathe. I was admitted into emergency and put in a bed. I was given medication and oxygen to keep my levels up. Shortly after the supervising doctor took me off the oxygen. I was hooked up to the monitor which goes off when the oxygen levels go too low. My alarm...Read more
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    failed lap banding operation and after treatment

    A few years ago I underwent stomach banding at Austin Hospital Heidelberg. Two years later, after not losing weight, but starting to gain, I got into see the surgeon, and asked if I could have some xray or something to determine why. I had a barrium xray and while I was having it the xray tech asked why I was there. I said "to see if my band was working properly" he seemed to replied - it's not even done up! So the next week I went back and saw the surgeon and told him what the xray guy had said and I remembering him saying to me - of course it's done up, it's just in...Read more
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    Obvious pain disregarded by Wollongong Hospital -

    When a female patient was presented to emergency ward staff by a friend who had found her unconscious in her home after being alerted by a prior phone call asking for assistance, it seemed that the patient was forced to wait 8 hours for a bed. More to the point, the patient was experiencing severe abdominal pain and it appeared was denied pain relief beyond Panadol for 72 hours. The pain was so severe that the patient was routinely unable to stop moving her legs. Hospital staff and doctors openly told the patient and attending friend that they believed her to be drug seeking despite some...Read more
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    Breast is best brigade frowns on our decision to bottle feed our newborn.

    This happened a little while ago now, I have only just discovered this website so I thought I would comment as we are considering where to have our second child. When we had our son at the Wesley, the actual birth was fantastic, the midwife and our obs/gyn were amazing and seemed to look after my wife so well. However when we got to the maternity ward I thought it all went downhill. As bub had latching issues, I believe the midwife was meant to be called every time he needed a feed. We had to explain the situation to every single midwife/nurse that attended over the course of 4 days, EVERY...Read more
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    Carpal Tunnel Disaster - Bundaberg Base Hospital

    Had a Carpal Tunnel Release and a procedure to "tidy up" the bones at the base of my thumb. The CTR was a success.....HOWEVER.... I now have constant neuropathic pain in my palm; problems with my Ulnar and Radial nerves; the procedure on my thumb (despite it being explained in person and in detail by the surgeon himself - post surgery) appears was not recorded in my file; stitches were installed in the base of the wound and attached to a tendon - also appears not to be noted; "urgent" Occupational Therapy took 9 weeks to happen. In the meantime, my wrist was unable to flex...Read more
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    Severe pain in lower bowels fails to set off alarm bells at Gold Coast Hospital

    I went to Gold Coast Hospital on a Tuesday afternoon with massive pains on the left hand side of my lower bowels. At about 2.00am Wednesday I was told that I had diverticulitis and was sent home after a Panadol was given to me and a pack of antibiotics. This was done by the medical registrar of the night. The next evening being Wednesday at about 6.30 pm the pain was still there and a fever at around 39 degrees was diagnosed by me at home. I returned to the Gold Coast Hospital and at about 10.00 pm was told that I had formed an abscess on my bowel were the diverticulitis was and it had burst...Read more
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    Redcliffe hospital not understaffed, just under-caring

    Twice we have taken our little 2 year old boy to Redcliffe hospital in Queensland. Twice, it seems, he was treated as inconsequential. First time he had a 40 degree temperature and was left in the waiting room for four hours without admission, even though it appeared the temperature did not respond to treatment. And just now we raced him to the hospital for a broken leg. We stood in line for ten minutes, a man was waiting casually in front of us while six nursing staff seemed to stare at their desks and shuffle papers. Eventually we gave up and raced him to Royal Childrens, where the doctors...Read more
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    Months of crippling pain endured as Sunshine Hospital sticks to its guidelines

    I started having severe bleeding and uterine contractions whenever ovulation occurred. It was the worst pain of my life, akin to going through labour/childbirth, and it went on for ages. It was crippling, scary, ruining my life, recurrent, and the first time it happened it went on for A NUMBER OF DAYS (imagine being in labour that long, almost a week! ). I went to my local doctor, who sent me to a specialist, who I took weeks to get an appointment with, because my part of Melbourne is very, very short on specialists (back then, I actually thought that was a long wait! ). He thought it was...Read more
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    Uncaring and dismissive at Armidale Hospital ER

    I wouldn't send my worst enemy to Armidale Hospital! Last July I attended the ER on a Saturday morning. I had been up all night vomiting and with bloody diarrhea. At around 7.00am I knew I was going into shock as my temperature dropped and I was shaking uncontrollably. A friend drove me to the ER and waited. I was met by a what seemed to me to be a very rude and disinterested triage nurse who decided I must have had a "big night", and made me sit in the waiting room, where I continued to vomit, was incontinent and almost passed out from the pain. After an hour in the waiting...Read more
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    Poor service at Flinders Medical Centre (Adelaide)

    I was admitted to the ER at Flinders Medical Centre after suffering an epileptic seizure. After spending a number of hours on a bed in the ER and being examined by a number of doctors I was told I didn’t suffer a seizure because I could walk during the seizure. I would soon be discharged as there was no reason to keep me there. The next thing I remember is waking up the next day in another ward. I was told I had another seizure and they were keeping me for observation. My back hurt very badly and it was x-rayed. I was told I had a spinal fracture but I was told nothing further about the...Read more
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    No respect for DVA at Redcliffe hospital

    Presented myself to the Redcliffe Hospital Qld after the super clinic at Morayfield Qld diagnosed by X ray a broken right foot. As the Caboolture Hospital does not have an orthopaedic clinic is why I went to Redcliffe. After having another set of X rays there, I was told my foot was broken. I was told normally my leg would be put in a cast, but as I was a single man living on my own they would not and recommended I hire a walking stick from across the hospital and put an another sock and jammed my boot on. And I am a DVA Gold card holder. This is 2013 and I feel that my foot is stuffed.Read more
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    Great service from Monash Health

    I was suffering chest pains and went to my GP who referred me to the hospital. I presented at Dandenong Hospital at the ER at 5: 30pm. I had an ECG done and was immediately transferred to Monash Medical Centre in Clayton for an angiogram. By 8: 30pm I was recovering in the ward after suffering a heart attack. The service I received was wonderful from all staff who were involved.Read more
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    Chest pains ignored at Melbourne Womens hospital

    I was experiencing chest pain and palpatations and walked into the Royal Womens Hospital in Melbourne because it was close. At the desk were three nurses. After telling them I was having chest pains they rudely.. "but are you pregnant? ? ", then explained that they only deal with pregnant patients. I explained I thought they treated females in general for female related conditions, they replied that was incorrect and I needed to be pregnant to be seen. My perception was that they were clearly put out by me interrupting them, they were rude and condescending. They told me Id have to...Read more
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    Disorganisation at St Andrews Hospital Toowoomba

    I had a septoplasty performed at St Andrews Hospital Toowoomba. They have a system where all surgical patients must go through the day surgery entrance, be interviewed, then changed in to surgical clothing before sitting in recliners to await surgery time. I had to sit in a recliner from 7: 00am to past 2pm before finally being taken to a waiting area outside the operating theatres where I had to wait another hour. All this time, my wife had no idea where I was. As far as she knew, I was in surgery. She, however, was able to wait in the room that was allocated to me when she returned after...Read more
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    Care of mother-in-law at Crookwell District Hospital

    In my opinion all staff (who came into contact with my mother-in-law) from domestic services to nurses to doctors provided excellent care. The parts of the hospital I saw were clean and tidy, Food appeared to have been cooked fresh in kitchen and seemed to be served with love. Felt all needs where met, constantly kept in loop with care and future plans, including after discharge appointments and necessary details about admission.Read more
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    Ambulance Service andRedland Hospital

    The ambulance was called when I fell and hit my head. From the moment they arrived from the Birkdale station I felt in good hands. They were calm and caring. They talked me through everything and explained and asked questions and permission as if I was part of the solution to the situation. I felt fully informed and cared for. When we arrived at the hospital they handed me over - with a comprehensive explanation and then just left - no fuss. I was introduced to the ED doctor immediately and assessed - he consulted a superior at one stage. I was sent for scan. My haematoma was cleared and...Read more
  • Patient Opinion's picture

    Burst appendix (Gold Coast Hospital)

    On a Saturday evening, my abdominal pain was very severe. I was lucid enough to dial 000 for an ambulance, but not enough to pack a bag. I called three times and the ambulance arrived about midnight. Twenty minutes to the Gold Coast Hospital, then an initial examination and relegation to the waiting area. Some time later another examination and minor pain medication. This was repeated several times until an X-ray and later again some kind of scan. I suppose I lost track of time and of what was going on, but sometime after arriving at the hospital (3hrs) my appendix burst. The operation was...Read more
  • Patient Opinion's picture

    Awesome post-natal follow up (Women's and Children's, Adelaide)

    After having 2 children in private hospitals we chose Adelaide Women's and Children's Hospital for our third as we specifically wanted a water-birth. Not only did we have great support in that but the follow up care was incredibly good. We had a home visit on days 1, 3 and 5 and then were offered more in-home midwife care but didn't need it. Instead the hospital followed up with a phone call and a referral to family and youth health for ongoing care. We felt so well supported and confident with the excellent care and attention to detail...Read more
  • Patient Opinion's picture

    Hospital Experience at the Royal Perth

    I was referred to the neurology clinics from another hospital. I have attended Royal Perth more than once in two separate departments, for same incidence with two things wrong. I had broken bones as well. I have been treated well and had excellent care from the hand specialists - excellent above and beyond my expectations there. The nurse I saw was lovely and the doctors attentive and nice. My problem was fixed rapidly and I had many clinic appointments. I had a long wait to see them - too long in my opinion, for broken bones and I think this should be fixed ASAP. The neurology clinic is...Read more
  • Patient Opinion's picture

    Trying to get an appointment at Mater Hospital for physiotherapy

    My GP sent a referral about my hip to the Physio Department at Mater Hospital and she also asked for physio treatment and a specialist appointment for me last year. Because I had no answer from that, my GP, to my knowledge, sent the referral three more times and I brought the letter to the department in person too. No answer, not even that they just received the referral or anything like that. The GP sent a new referral again to the Specialist Clinics (Orthopaedic Department and the Physiotherapy too ) more than 5 weeks ago but no answer again. I sent a compliant letter to the Hospital and...Read more
  • Patient Opinion's picture

    Excessive waiting times (Royal Brisbane and Women's Hospital)

    Hi, I have been receiving treatment for breast cancer at the RBH for the past three years. I completed treatment and now have 6 monthly check ups with the surgeon, radiation oncologist and Oncologist. I receive a letter with an appointment time usually for 9am. It is not unusual for me to be still waiting to be seen at 12pm. The quickest time I have been seen by the oncologist was 2 hours past my scheduled appointment time. This is very difficult with a three year old daughter in tow who is very restless after the 1. 5 hour car ride to attend the hospital. I attend 4 other hospitals in...Read more
  • Patient Opinion's picture

    Nurses and doctors on birthing suite were the greatest..but the maternity ward was a different story

    I was having my first child at the Ipswich Hospital and I must say the nurses and doctors on the birthing suit were the greatest. One of the nurses even stayed back for an hour to help me out with the birth. But when I was on the Maternity Ward well that was a different story. My room was next to the nurses stations and I heard everything and it was worst at the night time. The only time I the nurses was when I buzzed. I was a first time mother and had no idea what I was doing and I needed all the help I could get and thought being there would be the best place. I though what a load of...Read more
  • Patient Opinion's picture

    After care received at Mater Mothers

    I had a form of pre eclampsia and my baby had to be delivered at 31 weeks. We're very grateful for the skilled care I received for this rare complication, our baby was also cared for extremely well in the nursery. Unfortunately I also suffered another rare complication a few days later - post partum psychosis. Despite a letter from my treating psychiatrist explaining that I was at risk of this happening, the way this complication was dealt with, in my opinion, was far inferior to the care of my physical health...Read more
  • Patient Opinion's picture

    The nurses and doctors I saw seemed to have no empathy (Royal Adelaide Hospital)

    I had a horrible condition that affected my mouth. It was the most painful experience of my life and I looked horrible. I had been crying day after day and almost suicidal. I was in the RAH (Royal Adelaide Hospital) while they tried to figure out what it was. The nurses and doctors I saw seemed to have no empathy at all, I felt like an inanimate object. The worst part was a doctor brought in a whole group of med students to stare at me without even asking if I was okay with it - which I wasn't! I was at my all time lowest, and having these strangers all glaring at me was horrible: -( I...Read more
  • Patient Opinion's picture

    Cancelled surgery at Royal Adelaide Hospital

    This story relates to my Mother who is 83 years old and unlikely to find this website. She has a tumour on one of her kidneys and it needs to be removed. She was booked in for surgery recently and was told that she would be in hospital for 8 to 10 days. She took all of the standard steps for being away from home, such as using up all of her perishable food and making sure her bins were empty and the house was secure. She was told to be at the hospital by 7am, which required my sister to get up at around 5am so that she and her husband could pick up Mum and take her to the hospital on time...Read more
  • Patient Opinion's picture

    Taking my toddler to Geelong Emergency after an unknown bite

    My 2 year old was bitten by something. Her head was swollen up to 3 times its normal size and she could barely see through her eyes. We went to Geelong emergency. There was less than 10 people in the waiting area. 3 of which were children. Triage was quick. The lady seemed to do nothing but take my child's temperature. We were asked to wait in the children's room. After waiting almost 2 hours I asked if we could have some Panadol for my child. 15 minutes later I had to ask again for Panadol. After 3. 5 hours of waiting we were taken into an area that appeared not to be paediatric...Read more
  • Patient Opinion's picture

    Apparently it is policy not to provide pillows because they are being stolen (Queen Elizabeth Hospital)

    My elderly mother was taken by ambulance to the QE hospital because she had a nasty fall, she has advanced osteoporosis and severe scoliosis of the spine. I arrived at the hospital approximately 30 minutes later and my mother was extremely uncomfortable not only because she had hurt herself in the fall but because of her back it is physically impossible for her to lie flat on her back. I asked for a pillow so that she could be more comfortable lying on the stretcher as we had already been told it could be an 8 hour wait as she wasn't urgent, the request for a pillow was denied because of...Read more
  • myhealthmatters's picture

    Should the cattle get a say?

    In December 2012 I experienced some persistent and at times severe chest pains over the period of 10 days or so. I’m relatively young and certainly don’t have many of the risk factors associated with having heart problems; however, after experiencing a particularly severe episode, I contacted my GP which then resulted in a visit to, and an overnight stay in, the emergency department and then the Coronary Unit, before being discharged. The experience was an interesting one as it was the first time I had been admitted into hospital. To be honest, I was quite excited about the prospect as, given...Read more
  • Patient Opinion's picture

    Initial diagnosis incorrect

    I arrived in the evening and registered my Medicare number and my child’s name at reception. I was informed there would be a wait as there were 5 people ahead of me. I thought that was fine, that wasn’t a large number and possibly we wouldn't be waiting all that long. We waited patiently for nearly two hours before we were seen by a doctor only to be told he will need an x-ray after a 2 minute consult (understandably) so off we went to x-ray waiting in that reception area once again until it was x-rayed. We were sent back to reception only to wait another hour for the doctor again to see...Read more
  • Patient Opinion's picture

    Broken foot not seen in xray by doctor

    I took my daughter to the emergency department as her foot had been run over and she couldn't walk on it. X-rays were done and the doctor told us that there was no break, and for her to take panadol and walk it off! The next afternoon the doctor called me and said there was a slight break and asked if we could come in the next day for a colleague to plaster it. The colleague put the x-rays up and it appeared very obvious to us that there was a break. A scan was ordered and we were told that she may need surgery. The next day we got a call to attend the orthopaedics clinic where we were...Read more
  • From the Poll's picture

    Would you ask your doctor or nurse if they have washed their hands before treating you?

    An Australian study earlier this year revealed that 20% of doctors and nurses are washing their hands less often than the national benchmark of 70%. One month later, the Journal of Infection Control and Hospital Epidemiology based in the US revealed that in a small pilot study patients in an Australian hospital were willing to confront doctors only 43 percent of the time and nurses 67 percent of the time. Read the full article here: http://www.waterandhealth.org/doctor-nurse-washed-... With numbers like these, are you asking your doctor or nurse if they washed their hands?Read more
  • Patient Opinion's picture

    The management of my T1 diabetes

    I was in A&E at Flinders Medical Centre (FMC) across dinner time, following a road accident. As soon as I arrived I told the nurses and doctors, that I have T1 diabetes and would need some insulin before 8PM, or my blood sugars would go up. The nurse told me that they weren’t going to feed me. As if I was asking for food - even without food, I knew would still need insulin. The doctors I saw did not appear to be interested. This was before I had Lantus, DAFNE and a correction bolus ratio. I told them I didn’t know how much insulin to have if I wasn’t eating. The staff that were looking...Read more
  • Patient Opinion's picture

    Fantastic emergency and after care at The Alfred

    I am a current drug user and I was taken to ER at the Alfred and was not in a good way (blood poisoning). The ER staff who treated me were fantastic and then the follow up care (nearly 2months in hospital) i am unable to pick a fault with any of the staff i met. They were truly non-judgemental toward me which isn’t something i come across very often at all. I am forever grateful to the staff i came in contact with during my time at that hospital.Read more
  • lashley's picture

    Caring for my mum at the hospital

    My elderly mother has just spent a week in our local hospital after having some surgery. All the doctors and nurses provided excellent care, mum was treated very well. Last time mum was in hospital was 25 years ago, One thing she did notice and had troubles with this time was trying to identify the different staff and who she could ask to help her. The ID tags the staff wore were hard to see and the uniforms look very similar. She did get very embarased when she asked the dietician to take her to the bathroom! Has anyone else experienced this problem?Read more
  • Mike's picture

    Hospital experience

    Recently during a visit to the GP concern arose over my high blood preessure reading, irregular heart beat shown on an ECG and a slight chest pain. An ambulance was called to take me to Canberra Hospital - the crew were professional, caring and reassuring. I was admitted to emergency and seen straight away with a battery of blood and ECG tests. Whilst the staff were attending to a number of patients they kept me informed and were sensitive to my wie who was there to support me during the 6.5 hours at the hospital. EventuallY the cardiology registrar advised that there hadn't been a...Read more
  • Mushtug's picture

    Miffed with my foot

    I had a nasty crash on my bike and thought I was fine and went to hospital for a check up but at no stage in the ambulance did I get asked if I could afford the ambo ride which set me back $800!! How are we supposed to get to hosp if we can't drive, have no friends and can't afford a cab - let alone an ambulance!...Read more
  • From Latest News's picture

    Recent ACT Health Services survey - Is there a similar initiative in your area?

    Every six months the Health Directorate surveys a random sample of people who have recently used ACT Health services, to find out how satisfied they were with the care they received. The results from January – June 2011 show that around 75% of people were satisfied with their overall experience in the health system. There were areas where people surveyed felt that the Health Directorate could make improvements including: - Explanation of routines - Restfulness of the hospital - Time to plan to return home Work is underway to address these areas and includes: - The introduction of a Volunteer...Read more
  • scarbury's picture

    Excellent service

    My elderly mother has just spent a week in our local hospital after having some surgery. All the doctors and nurses provided excellent care, mum was treated very well. Last time mum was in hospital was 25 years ago, One thing she did notice and had troubles with this time was trying to identify the different staff and who she could ask to help her. The ID tags the staff wore were hard to see and the uniforms look very similar. She did get very embarased when she asked the dietician to take her to the bathroom! Has anyone else experienced this problem?Read more
  • Patient Opinion's picture

    Acute back pain and injury not taken seriously

    In 2010 I sustained a serious back injury while I was at work. Two days later the pain elevated to such severe levels I had to be transported to Redland Hospital in Cleveland. I stayed in the emergency department short stay unit for two nights where I encountered a doctor who did not seem to take my injury seriously, making me get out of bed to go to the toilet instead of inserting a catheter which within a couple of hours was necessary due to urinary retention. I was in severe discomfort after being forced to get out of bed to go to the toilet. Ultimately I had surgery to decompress a nerve...Read more
  • Patient Opinion's picture

    Labour and Delivery at the Royal Women's -VIC

    I write as I am disgruntled by my assessment and birth triage experience at a reputable tertiary hospital in Melbourne. For me this system was not a positive one and I did not feel it was conducive to remaining positive and in control for labour and delivery. On arrival at the hospital I was whisked into the emergency assessment area, where I was shut into what seemed like a tiny room while I was 'admitted' to the hospital. Then I was taken to a birth triage area. I thought 'what a violation of privacy!'. In my opinion it's just what every woman needs in labour - to...Read more
  • Patient Opinion's picture

    My toe operation at Epworth Hospital Melbourne.

    After seeing a sports physician I was referred to a surgeon . The surgeon recommended an operation to repair a damaged ligament and he also recommend fixing a bunion on the same foot . I was comfortable with the diagnosis although I asked a few times if the bunion operation was entirely necessary . Apparently it was ! The care at the Epworth Eastern was good and the operation went well . I was home the next day . Unfortunately I picked up a hospital based staph infection near the bunion wound . On a routine post op visit to the surgeon he acknowledge I needed quick attention and was...Read more
  • Patient Opinion's picture

    Canberra Hospital -My reaction to a waterproof cast

    I had a backslab on my right arm replaced with a waterproof cast. The nurse did outline a few issues with waterproof casts including not using creams etc and said I would get an information sheet. Unfortunately I was not given an information sheet and it was not made clear to me that the nurse didn’t just mean "don't put creams inside the cast". Using my right hand to apply a hydrocortisone cream to my body every day and then washing my hands caused the cream to get washed inside the cast and my hand and arm blistered badly after about 4 days. I think patients need to get an...Read more
  • Patient Opinion's picture

    Clavicle break due to a motor bike accident

    I was forced off the road during a recreational ride in the Beechmont area in the Gold Coast hinterland. I awoke to the ministrations of an Ambulance Officer, was able to walk to the ambulance, and was transported to the Pindara Private Hospital. The quality of care I received was professional and thorough (as one would expect from a private hospital). I spent the next three months off work in a painful recovery/rehabilitation. The majority of my post accident care was administered in the public health system at Logan Hospital, referred there by my GP who believed the fracture clinic was the...Read more
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