Useful Resources for Consumer Representatives

Useful resources for consumer representatives

We are pleased to share resources and links that may assist consumer representatives in their work.

If you know of other useful resources, please tell us about them by posting a comment and a link in the ‘Have a say’ forum. By ‘having a say’ you can tell others about the resource and it can be reviewed for posting on this page.

Consumer Representative training

See our Online training and links to some consumer organisations that offer consumer representative training.

Real People, Real Data - tools for capturing consumer stories

The Real People, Real Data toolkit and online tool are great resources to help you to capture consumer stories for particular projects and then analyse and present them to decision makers.

Checklist - How committee secretariats can support consumer representatives

Committee secretariats can often enhance the contribution of a consumer representative on a particular committee by thinking through ways to support his or her involvement. This checklist provides some useful pointers. Small things often make a big difference!

Framework for assessing the impact of new health initiatives and policies on consumers

A framework designed for use by consumer representatives on the National Health Priority Action Council (NHPAC) and its expert advisory groups, but is also useful for use by other committee members.

Strengthening meeting skills for teleconferences – a fact sheet from CHF

This fact sheet describes the basic types of teleconferences, when they work best and their disadvantages, how to be a good participant and a good Chair in a teleconference, and some strategies to help with effective teleconferencing.

Guidelines for consumer representatives on conference organising committees – a fact sheet from CHF

This fact sheet provides guidelines on conference organising to ensure that the venue accommodates health consumers, keynote consumer speakers are included, opportunities are provided for consumers to chair break-out sessions, attendance by consumers is facilitated and encouraged, an appropriate selection process is undertaken for funded consumer places, and after the conference, reports are provided back to the representatives’ consumer networks.

Kick-start a consumer conversation to improve healthcare

This fact sheet outlines how the OurHealth website can make it easy to invite the people in your community to contribute their ideas and experiences to improve healthcare. OurHealth is free, ready-to-use and moderated to ensure respectful, constructive consumer conversation. Consumers networks and consumer representatives can initiate and contribute to online conversations on issues that are important to their network.