When it comes to consumer and community engagement, two things are true. Firstly, engagement is a powerful means to unlock the potential of consumers and local communities to contribute to better health and well-being, health policy and healthcare delivery. Secondly, there is no single ‘right’ way to engage. The right solution for your organisation and your community needs to be developed in unison to suit local circumstances. This practical guide to Consumer and Community Engagement aims to provide you some information and resources to help you design and implement effective consumer and community engagement . It explores:
- Why. Why involve consumers? What is the value?
- How. What do you need, where do you start and how do you plan engagement?
- Useful resources. Legislative requirements, models, strategies, frameworks and toolboxes.
- Stories to learn from. A library of real life case studies.
Resources included in this module are a snapshot of a large number of resources that are available. If you have developed or are aware of a particularly valuable resource that you think would be valuable to include on these pages, talk about it in our ‘Have a say’ section.
You can move through the module by clicking on the links above or by using the Menu on the left.
|Continue to the first presentation - ‘Why do Consumer Engagement”|