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Help improve Australian healthcare! By sharing your health experiences and ideas, you can help consumer advocates and consumer organisations work for change that improves things for you, patients, carers, families and communities. 

  • Patient Opinion's picture

    Hand surgery

    <p>Day surgery for my partner for a broken hand bone - that part went ok - but when we left and had been told that we would have a call to get the plaster cast slab off (whole forearm! ) Maroondah failed in the biggest of ways! </p><p>My partner tried to call them, only to be passed from person to person, who had no idea what they were doing. Finally get to when my partner should have had their slab removed from their hand, but gets no call. Calls them and gets stuffed around again, passed to voicemails and people that have no idea what they were talking about. Completely...Read more
  • Patient Opinion's picture

    Box Hill Maternity - Know Your Midwife.

    <p>Recently I had my first baby at Box Hill Hospital. We were fortunate to be accepted into the Know Your Midwife Program and had Vanessa as our key midwife. Our experience was outstanding and would recommend it to any of our family and friends. The consistency in care with the same Midwife and the relationship that was built was invaluable. I really appreciated having one person giving me consistent advice and took on board everything that was recommended.</p><p>When we went into labour we were able to call Vanessa and get advice of when to come into hospital and to meet...Read more
  • Patient Opinion's picture

    My Day Procedure

    Went in and had a small operation. Had nothing but good experiences from all of the nurses and doctors. Everyone was kind, helpful, professional and kept me informed at all times.Read more
  • Patient Opinion's picture

    Treatment at Maroondah Hospital

    <p>I had severe pain in my left arm, wrist and across my shoulder and up into my neck and at 74 you tend to at least check it out. I went to where the after hours clinic was and found it not only closed but gone! ! ! Apparently 2 months ago.</p><p>After some minor research I found out Eastern Health had opened up an after hours clinic just a fortnight ago. Thank goodness. However I also discovered that they had had no patients because none of the locals knew they were there.</p><p>The doctor on duty suggested I ring the ambo's because he wasn't happy...Read more
  • Patient Opinion's picture

    Chest infection

    <p>The patient had a chest infection. She was sent home from hospital after a week and her GP was to take over her care. Unfortunately, the GP decided for whatever reason to take her off antibiotics and discontinue treatment without ever bothering to do an x-ray. Mind you this is the night after a doctor to the home advised her to take new antibiotics or return to hospital. Your mother is well is a phrase was repeated to me several times - two days before almost a litre of fluid was surgically removed from her lung.</p>Read more
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    Suggestions

    <p>These are purely suggestions. The person I was caring for had very good service. My first suggestion is that a proforma be created to help a carer transfer information &amp; knowledge. This is to be used in emergency, to be used when the person is transferred to a ward. It seems that all the information that I handed over on the person I was caring for. Did not get onto the ward. This is to be expected when the person could have had numerous shifts of medical staff through &amp; different carer's in. </p><p>Just a quick one, with meal time information, which...Read more
  • Patient Opinion's picture

    Eastern Health HARP

    <p>Rita has been most professionally treating me since the early this year. Her attention to detail has been most complete. Rita has introduced me to the services of Claire and Sue. My condition since being introduced to HARP (Hospital Admission Risk Program) has been dramatically improved. For this, I am most grateful. I now feel very able to continue the control of my condition. Love and kisses.</p>Read more
  • Patient Opinion's picture

    MGP program at Box Hill Hospital

    We were a part of the Midwifery Group Practice (MGP) program at Box Hill and were very impressed with the care and support provided by our midwife and the MGP team. The antenatal visits and the MGP information session were thorough and prepared me well for birth and going home early. My midwife was fantastic during the birth. She was patient and supportive and provided the right balance between letting the birth take it's natural course and intervening with some suggested positions and pain management techniques when I had trouble during the second stage. I also had a lovely experience...Read more
  • Patient Opinion's picture

    End of Life Care

    <p>Our family would like to share our deepest gratitude and compliments to the staff at Wantirna Health Palliative Care Unit - East Ward.</p><p>Our dear mum was recently taken into this unit with multiple organ failure. Almost immediately on arrival by ambulance, mum was given the very best of care and attention.</p><p>Within a short time she was lying down comfortably for the first time in weeks, and pain and agitation free. It was a comfort to us all that mum was in such kind, caring and professional hands.</p><p>A couple of days later mum quietly...Read more
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    An experience regarding a day procedure in the Gynae unit at Sunshine Hospital - Vic

    <p>I had my pre-admission appointment 2 weeks before the procedure which was very thorough and informative. At all stages I was given the time to ask questions and be informed. I arrived for my procedure a few minutes late at 7: 05. Unfortunately I was first on the list and had missed my name being called. It was probably 30 min before I started the prep. Despite my delay possibly making the list run late, at no time was I pressured or hurried during the prep process. As a former nurse I was impressed at the professionalism and thoroughness of each staff member at each point of the...Read more
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    Care my mum received in Eastern health Victoria

    <p>My very elderly mum was taken to Box Hill Hospital...She has multiple things wrong with her.</p><p>She received good care and I really appreciate the help from the social workers/doctors etc. from Eastern health in transitioning her to the next step.</p>Read more
  • Patient Opinion's picture

    Gratitude for the treatment by all connected with my heart attack and recovery.

    From the moment that Ambulance Service became involved, through the transportation to Box Hill Hospital and the dedication of the Emergency personel, both doctors, nurses, radiographers, cardiology staff, it was apparent that I was indeed fortunate. The information that was being constantly provided, all contributed to my recovery and rehabilitation. The home visit by the cardiology nurse, the arrangments for attendance at Eastern Health (Wantirna) Rehabilitation and the exercise and information provided is a credit to all concerned. The care and concern by staff when I experienced an event...Read more
  • Patient Opinion's picture

    Day surgery

    Recently went to Yarra Ranges Health in Lilydale, Victoria for day surgery as a public patient. Very professional and excellent care. From admission to leaving was handled thoroughly. All information was checked and double checked as to whom and what was being done. From the admission nurse, then the theatre nurse, the surgeon and the anaesthetist, and finally the after care nurses. All were very personable and showed genuine care. The theatre nurse and the anaesthetist, both had time for a one on one personal chat and showed genuine interest. Very happy with the service provide here.Read more
  • Patient Opinion's picture

    Box Hill Outpatients

    <p>Last week I attended Box Hill Hospital outpatients with my toddler for a followup appointment after surgery. Less than 24 hours earlier we received a voicemail message asking us to bring a referral from our GP. There was no way we could get to the GP before the appointment and the GP really has nothing to do with this case. Eastern Health performed the surgery and Eastern Health asked us to come back for a followup appointment. It seems a waste of time and resources to take the toddler to a GP for a referral when we are already in your system. The receptionist at outpatients told me...Read more
  • Patient Opinion's picture

    So grateful for the relationship with Midwife Group Program

    <p>Two weeks post the birth of my first child and I still feel so lucky that I was accepted into the Midwife Group Program (MGP) for care over the course of my pregnancy, birth and now home visits. My midwife, Vanessa, was amazing. It was such a privilege to have her for each of my check ups over the course of my pregnancy; the consistency in care and the trust it&nbsp;allowed me to develop with the one care provider was amazing. As a 30 something professional who had little idea about pregnancy, birth and looking after a baby, The MGP was amazing with helping to fill the gaps,...Read more
  • Patient Opinion's picture

    Waiting times

    <p>Very short, but I can say unless I've gone in with chest pains I have had to wait no less than 4-8 hours in the waiting rooms of Bairnsdale, Sale and Latrobe Hospitals. It is for this reason that no matter how sick I am I just stay home and hope for the best.</p>...Read more
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    Experience at Maroondah Hospital.

    <p>I recently arrived home after yet another one of my many admissions to Maroondah Hospital and decided that it would be unfair on my part not to share my experience at the hospital. I am a chronic asthmatic and in patients like me, timely action is the need of the moment, a need which was well taken care of.</p><p>Ward #3/North was where I was treated and cared for. What a marvelous place indeed, with a bunch of caring staff who made me feel cared for and important! ! If not for them, I am sure my recovery would have been slower too.</p><p>While the ward is...Read more
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    Poor Treatment Emergency Department

    <p>Presented to Emergency Department of hospital at the direction of GP with chest pain and shortness of breath.</p><p>Placed in a plaster room seen briefly by 1st year medical student then left for over an hour with no follow up or monitoring.</p><p>End up leaving hospital to seek alternate care elsewhere.</p>Read more
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    Recent experience at A&E

    <p>I woke with pain one morning recently, it was obvious it needed attention. I contacted my local GP, was advised to go to A &amp; E. He would immediately send information to A &amp; E re my condition, suggesting that I will require urgent scans etc.</p><p>I live with my husband of 50+ years. He has been diagnosed with Metastatic Melanomas in both lungs, has had surgery, poor prognosis, no treatment available due to mutation.</p><p>On arrival at A &amp; E, I went to the front desk, confirmed details, explained the pain and discomfort I was feeling,...Read more
  • Patient Opinion's picture

    Our experience at Box Hill Emergency.

    <p>We went to a Medical centre first after my child's arm / wrist was severely injured - they were good - did x-rays but the doctor said it was a nasty one - two fractures and the bones had moved off the growth plate so would need pain killers and traction to get it back into place before plaster cast - he suggested Box Hill as they have orthopaedic staff.</p><p>So I rang Box Hill to find out if orthopaedic staff would be on at night - was told yes and we went to Box Hill around 7 pm. We were sent to "fast track" - which made us happy - we later found out that...Read more
  • Patient Opinion's picture

    The nurses and staff are very, very kind and caring all the time.

    I have found the care given by Boort District Health very good. The nurses and staff are very, very kind and caring all the time. I do find the open area of the new hospital a little daunting as there is no semi private area here. Surely some screens could be provided to section off parts of the lounge area at times. I would like to thank the staff for all their work.Read more
  • Patient Opinion's picture

    Cold meals

    During a recent stay in acute care my father experienced cold meals at all meal times. A few were luke warm. Regardless Dad asked staff to 'zap' in the microwave when his meal was brought into his room...Read more
  • Patient Opinion's picture

    Respecting privacy and dignity.

    <p>After being admitted into acute care for 36 hours my father was transferred to Bendigo by Ambulance from Boort District Health (BDH). This happened during meal time in Loddon Place. As Dad was being wheeled out be Paramedics, my husband and I could hear 3 residents who sit adjacent to the fire doors say loudly - There goes another one? Who's going this time? Look it's (Dad's name)!</p><p>My husband and I were appalled and disgusted not only with the lack of privacy during such an even but also that my dad had now become the topic of public discussion over...Read more
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    Eastern Health Oncology Rehab

    <p>The Eastern Health Oncology Rehab program is fantastic. My strength and confidence has improved dramatically. I learned a lot of things from the lectures that I did not know before. It was nice to share with others what I had gone through. The staff are caring, thoughtful and very understanding. All in all a helpful and wonderful experience. I would highly recommend this program to cancer patients.</p>Read more
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    My experience of Sale Hospital Emergency Dept. in August 2016

    <p>As a cancer and chemotherapy patient living about an hour and a half drive south of Sale, but being treated in Melbourne hospitals, I had occasion to visit the E. D. of Sale Hospital when suffering a high temperature and a severe chest infection for help with my breathing.</p><p>I was taken in almost immediately, triaged and treatment started straight away by a team of happy, enthusiastic and excellent young nurses/sisters. One of these young ladies who stood out was Amy - first names were all I was ever introduced to.</p><p>I was tested for everything they...Read more
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    Inner South Community Health GP Service in South Melbourne

    Our patient is very happy that she has found an excellent bulk-billing GP close to home, however, she had an extended wait to see the Doctor which she was not so happy about. She reported this to us and we sat down with the Doctor and decided to change our short appointments from 10 to 15 minutes and long from 20 to 30 minutes. Since then we have reduced the delays (although not common) for all patients.Read more
  • Patient Opinion's picture

    Emergency room priorities

    <p>I went in with a bleeding head injury. Because we have two little kids my wife had to bring them with us.</p><p>The ER staff was horribly slow, could&nbsp;be process or habit to react. This much I can probably understand.</p><p>A bleeding head wound normally&nbsp;calls for quick checking, stitches, ear and eye check up to see if there are any internal brain damage. Pretty standard response (mind you, a pretty deep wound/ gash with constant bleeding). But I got no&nbsp;thing. Instead the staff sent me for foot xray! ! ! ! That too after I was...Read more
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    A wonderful night nurse at Cabrini Brighton

    <p>I was experiencing a lot of cramping after keyhole surgery. The new graduate on duty although very pleasant, was baffled by this occurrence. In the end, I googled my problem and gained some useful information.</p><p>When the night nurse came on she assessed the situation and provided me with wonderful care, including heat packs and warm blankets placed in such a way as to give maximum benefit. She had also been of excellent help the night before when I was just out of theatre.</p><p>Two ends of the spectrum - Perhaps there should have been more support for the...Read more
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    Very caring at Angliss and Alfred Hospitals

    <p>Referred to Angliss Hospital Respiratory Clinic and treated by very caring and thorough specialist who diagnosed condition. Once disease progressed to requiring bottled oxygen, respiratory nurses at Angliss Hospital organised necessary tests and paperwork for delivery. They also organised short term group pulmonary rehabilitation run by a Physio to improve fitness and better manage the disease. This also covered information sessions on various lung diseases and how best to manage them. I am now attending maintenance physio sessions to maintain a level of fitness while waiting for a...Read more
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    Having trouble getting through to someone.

    My mother in law is dying. Trying to get Ward 6. 2 to pick up the phone for 20 mins but no answer. Have had difficulties trying to get info on her or even just to speak to anyone who knows what is going on. Extremely frustrated and disappointed.Read more
  • Patient Opinion's picture

    Waiting in Fasttrack ED

    <p>After an outpatients review the surgeon wanted to see me in ER Fasttrack in four days. He said he would be in surgery that morning but in between cases he would scrub out and come to see me.</p><p>I came to Fasttack ER and let them know the situation, that my particular surgeon wanted to see me for a review.</p><p>They paged the ENT register - not my specific surgeon.</p><p>My surgeon kept on operating thinking I wasn't here yet. The register was busy and I was the bottom in a long line of people to review.</p><p>When my surgeon...Read more
  • Patient Opinion's picture

    Frazzled ED Staff

    We visited William Angliss Emergency Department recently and felt very let down. It was a Sunday evening so granted it was busy due to a number of sporting injuries (ours included! ). It took an extremely long time to see the Triage nurse due to a number of young children needing to be weighed and checked over and although there were 5 staff on/behind the counter the line that was building up very fast hardly moved. We were told to have an X-Ray so we went down to the appropriate area (we were literally just told where to go, god forbid we had other intentions because no one was there to...Read more
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    Oncology Rehab Program is invaluable.

    <p>I have been attending the Eastern Health Oncology Rehab program for the past 6 weeks and have found it to be invaluable. The staff I saw&nbsp;are nothing short of fantastic, caring and understanding. The physical program has been of great benefit. I can see the improvements in my strength and stamina every week. The educational discussions have been informative and it's great to share it with others who know what going through cancer is all about. I think EVERY cancer patient should do this.</p>...Read more
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    Box Hill Hospital Endoscopy Suite

    <p>My mother was recently admitted to the Endoscopy unit at Box Hill Hospital for a Gastroscopy and Colonoscopy. Needless to say Mum was extremely anxious about the procedure and also became very nauseous and stated vomiting after the prep, on the morning of the procedure. On arrival to the unit it was quickly noted how unwell Mum was feeling. Almost immediately Mum was taken to an area where she could lay down, a medication was given to help her stop vomiting and fluids were commenced to combat her dehydration and nausea. All this was done with care and professionalism. &nbsp;Mum’s...Read more
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    Heart attack

    <p>On the way to see the doctor earlier this year, I felt really "not right". My wife drove me straight to Maroondah Hospital. I was admitted, diagnosed and passed on to Box Hill hospital. The Paramedic Team was marvelous. At Box Hill I was fitted with a stent and spent the next five days there. I was most impressed with my treatment throughout. Most professional.</p><p>Subsequently, I attended a cardio rehabilitation course at Yarra Ranges Health Centre in Lilydale. Once again, I was greatly impressed by the staff. So helpful and cheerful. It was a breath of fresh...Read more
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    Lack of communication from theatre staff

    <p>I was admitted to Maroondah Hospital at 11. 10am, following their no eating or drinking policy from 7am. I have to compliment the admissions staff, they made me feel comfortable from the minute I walked in. As soon as they had information they passed this onto me, so around 2pm they told me that my surgery was 'on hold' as an emergency had come in.</p><p>Sitting in the waiting room, I was getting even more anxious as I had no idea whether my surgery was going ahead as time was getting on.</p><p>At 4pm I was told by admissions staff that someone would...Read more
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    Great culture at Eastern Health

    <p>Fantastic experience. From admission to discharge all the staff, nurses, and doctors I saw were very pleasant and caring. Great culture. Thanks and well done to all.</p>Read more
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    Better services needed on weekends

    <p>Can we make Occupational therapy (OT), Physio and speech pathology services available on the weekends please. It will make recovery faster for patients. I had nothing to do on the weekend and I spoke to several other patients who were very keen for therapy on the weekends even though they are quite elderly. This was the greatest disappointment when I first came here. The therapy staff are absolute saints but we need more therapy to get better faster.</p>Read more
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    Four days waiting for surgery that wasn't coming

    <p>I was transported from Angliss Hospital for urgent surgery on my hand and ring finger, 2 broken bones, 1 dislocated knuckle, severed flexor tendons, laceration to the bones on finger, spent 4 days waiting at Maroondah Hospital on fasting 20 hours a day each day (3 meals...1 medium plate half full, 1 small jelly, 1 cup of tea in 4 days . I'm a 6, 4 120kg tradesman) every day they would tell me I'm booked in first thing in the morn. Its important to reattach the tendons asap (they shrink 2cm over 8-10 days). My girlfriend left her dying mothers side to come down (4 hours...Read more
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    So caring at Angliss and Boxhill Hospitals

    <p>Our child was seen in Angliss emergency department (ED) and Box Hill ED on a Friday&nbsp;night&nbsp;and taken to the operating theatre (OT) and stayed overnight on the paediatric ward 5. 3.</p><p>My husband and I have nothing but praise and gratitude for the professionalism and care given to my child and us during our experience.</p><p>A special mention to "Dr Lawrence" and the Triage Nurse "Julie" at the Angliss Hospital that night as they showed compassion and care. My child was in pain and scared and they were so caring towards...Read more
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    My experience with fracture treatment

    <p>A little white ago,&nbsp;I received an injury and sort treatment at Box Hill Hospital ED and found it was a fracture, requiring crutches until an outpatient appointment the following week (ED staff were awesome! ! )</p><p>A week later I had a CT of my foot, then I saw a doctor in the "Fracture Clinic" at Box Hill Hospital. That Dr (? Benjamin) said the fracture seemed to be on the CT but there was no offical report, but that I would be contacted if needed post a radiology meeting that day. That doctor was nice, not very helpful or forthcoming with...Read more
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    ENT surgery

    <p>I was a public patient at Eastern Health for radical mastoidectomy.</p><p>The intake, theatre nurses, anaesthetist, surgeons (including the registrars &amp; medical student), surgical nurses &amp; support staff were FANTASTIC.</p><p>The facilities, flow, communication, care, ward, cleanliness, organisation etc were exemplary! !</p><p>The outpatients clinic again chaotic but professional in care, however the customer service at Reception needs improvement.</p><p>They are curt, grumpy &amp; intolerant. The reading matter needs...Read more
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    Communication following my husband's heart surgery

    <p>My husband recently&nbsp;underwent cardiac surgery at The Alfred Hospital.</p><p>Following the operation I was not informed of the extent of the surgery or when my husband went to Recovery or ICU.</p><p>I was not informed of the extent of his surgery...bypass, double, triple, stents etc.</p><p>I eventually rang, that afternoon, to hear he was in ICU. The nurse was unable to tell me the details of his surgery. Information on the type and extent of surgery must be communicated by medical staff. Why was I, the next of kin, not informed by the...Read more
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    Best dentist!

    <p>Michael is the best dentist I ever seen in my life. He is so professional, knowledgeable, caring and he makes a lot of effort to achieve the best outcome.</p><p>Thank you from the bottom of my heart for employing such an outstanding dentist.</p>Read more
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    Bulk Billing GP for Women's Health

    I'm pleased with the services here and with the thoroughness of the GP. The clinic is easy to access by public transport and I was so pleased to find a bulk billing service. I have recommended the doctor to a friend of mine, particularly in the area of women's health...Read more
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    Excellent Facilities and Professional Staff

    The services here are excellent with punctuality on behalf of the staff whom I have found to be courteous and professional. It is easy for my father to park in the "disabled" parking facility outside. The centre is clean, easily accessible and very easy to get around. I could not suggest any further improvements. I am happy from the moment I walk in till the moment I walk out...Read more
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    Box Hill ED gives a level of fantasticness.

    <p>Mum is quiet elderly, suffers from dementia, and we suspected a stroke when she started to slur her words so we took her to Box Hill Ed.</p><p>How good are they in the ED? The triage nurse Jen was down to earth and warm - absolutely no patronising and soon had Mum in one of the many emergency beds. My mum then saw nurse Lauren who combined competence and kindness and took blood and prepared for the CRT and for the charming Dr Twho explained the concerns and action to be taken.</p><p>Our final interaction was with Dr E who explained the results of the blood...Read more
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    Great treatment from Box Hill ED team

    <p>I myself attended ED during some pregnancy issues and my 5 month old child also attended to ED a few months ago with ongoing high fever and rash. We received great care from the ED team. Staff are not only professional but also friendly, made us feel safe and less worried during our stay and we received great care from everyone. I would definitely recommend others to visit Box Hill Hospital for emergency cases. Huge thanks to Dr Hussein and Dr Louis who cared for us, nurses Bronwyn and Sharne and other team members who helped us feel comfortable during our stay. Keep the good work...Read more
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    Great care I received at Box Hill Hospital Emergency department.

    <p>I presented to Box&nbsp;Hill&nbsp;Hospital ED recently&nbsp;one Saturday evening with severe lower back pain despite taking analgesia at home. I was triaged promptly and walked straight to a bed inside. Everyone I met was very friendly and actioned pain relief promptly. It wasn't long before I saw a doctor and scan were ordered. I was moved to the short stay unit in the mean time to wait for the CT scan and report. In the end I was transferred to Epworth Richmond for ongoing care.</p><p>I thoroughly enjoyed my time in emergency and short stay. The...Read more
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    Maroondah Hospital ED

    <p>Thank you to the fantastic staff at Maroondah ED. I attended with my young child who had fallen on their arm and was experiencing significant pain. My child was quickly attended to by the triage nurse and settled into an ED bed where my child's pain was swiftly well controlled. The nurses Kelly, Keely and Christine were so very attentive and very intuitive when caring for a frightened child and a worried mother! I was kept well informed by Dr Daniel throughout the admission maintaining my confidence that we had come to the right place. I was grateful he took the time to gain a...Read more
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    Beautiful staff in Ward 7.1

    <p>I was in Ward 7. 1 and can I say my experience was a very pleasant one, given the unpleasant reason for being there.</p><p>The treatment provided by the nurses &amp; staff was incredible. I was treated with great care and respect. I would really like to give a big thank you to a lovely young lass named Suzi. Suzi was the weekend cleaner on this ward. She walked in daily with a smile on her face happy to just be there, She did an impeccable job in my room. I was not feeling so great after surgery and this young lass showed kindness, compassion and care. She was happy...Read more
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    So happy with Box Hill Hospital Maternity

    <p>We could not have been happier with our birthing experience at Box Hill Hospital. We were part of the Midwifery&nbsp;Group&nbsp;Practice program. The midwife I saw was Vanessa, who was simply amazing! Going into labor a little earlier than expected, Vanessa was by my side through it all. She was extremely supportive, caring and made me feel safe and in control.</p><p>For my aftercare I had Nicola. Another amazing midwife. She was also so supportive and caring.</p><p>I feel so very lucky to have been looked after so well by two amazing midwives. Thank...Read more
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    Wonderful midwife care model at Box Hill Hospital.

    <p>From the moment we joined the group midwife care model we have been so happy with the support from Vanessa our amazing midwife. We also really enjoyed the new parent class and breastfeeding class and would recommend the group care model to all people wanting to have a baby. I felt safe, well informed and always supported through the entire process. I'm going to miss my visits with Vanessa and our regular chats she has made such a huge impact on our lives and can't thank her and the team at Box Hill enough. We had a really positive birth experience and so grateful for all...Read more
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    Why can't the dressing be changed in the hospital?

    <p>My father had surgery at The Avenue Hospital in Melbourne. He required a change of the dressing including a new backslab and this was arranged to happen in the private rooms of his surgeon that is approximately 200m away, across a suburban street. The hospital staff asked my elderly&nbsp;mother to take him in a wheelchair across the road for this appointment. She lives quite a distance from the hospital and when she told hospital staff that she couldn't push the wheelchair because of a chronic back problem, they insisted she find someone else to take him. Finally she had to...Read more
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    Supportive end of life care.

    Thank you to the team at Wantirna Health for the kindness and support given to my Grandmother and our family in her last weeks. Knowing that she was being well looked after and had help at hand made the journey so much easier for us all. I'm so sorry that I can't remember your names, but I do remember the care and compassion that was shown to us all. Particularly in the last precious days when no request was too much and no question went unanswered. It meant so much to us that Grandma had privacy and peace when it was most needed. This transition is not an easy one to make, but your...Read more
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    Waiting and overloading

    I had a early morning "appointment" at Maroondah Hospital, got seen a hour later then had to wait again for another hour. Stop Overloading on patients and get more staff in a area instead of 1 to 20...Read more
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    Exemplary and outstanding service by the Doctors and EasternHealth Hospital as a collective Unit

    <p>I am a visitor from overseas and&nbsp;became sick while staying with my family in Melbourne. I got severe and unbearable stomach pain all of a sudden and the right eye got swallowed and fully closed. I was taken by my son to the Emergency Department of Eastern Health Hospital in Box Hill, where I was treated and transferred to Ward in 8th &amp; then in 6th level for further diagnosis and treatment.</p><p>In the ward, the team of doctors lead by Dr Tony made physical examination/investigation, analysed, conducted blood sample tests and within a very short period of...Read more
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    Very pleasant stay all round

    My stay at Cabrini Brighton was a very pleasant experience all round: the peaceful ambiance; the caring nurses; and the prompt attention. The most pleasuring aspect for me was the readiness of the nursing and medical staff to discuss my conditions and were very reassuring. There was space, light and air with a visual 'connection' with the outside world. Compliments to the chef(s) - the food was a winner...Read more
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    Compassionate, kind, efficient care in Box Hill Hospital ED

    My mother in law had a stroke and was taken to Box Hill Hospital ED. Immediately upon arrival Chris, the Nurse In Charge facilitated emergency management. He displayed great leadership under pressure and co ordinated a team response in a co ordinated and caring style. He initiated treatment and at all times remained focused in a hectic and stressful environment. He explained what was happening and provided the family with opportunities to ask questions. He was so kind and respectful. My family will not forget how thoughtful, respectful and kind Chris and his team were to my mother as she...Read more
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    Rude Staff at Emergency

    <p>I went to the Box Hill hospital on a Sunday night and after paper works being done we were admitted to the fast track waiting room which after 30 minutes of waiting I went back to the staff and asked the guy does he have any opinion how much longer would it take for us to be visited by the nurse and in response he got back to me in a very rude manner saying it might take up to four hours in a very loud voice making me feel embarrassed.</p>Read more
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    Great care and attention in an environment of adversity

    <p>Our very elderly&nbsp;father and father in law had to date been loudly and adamantly refusing to allow any service or support help him with his day to day living (at home alone). The team at Life Assist had been assigned a difficult task to facilitate the consent of home based services which involved "chipping away" at his resistance and co-ordinating services that we were able to. They also were unwavering in their support of us and his expressed wish to remain at home, providing practical and other support to make applications to VCAT and deal with difficult agencies...Read more
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    Pilates classes with Inner South Community Health.

    <p>I have recently been attending Pilates classes at Inner South Community Centre. I am a new convert to Pilates and find the physiotherapist, who conducts the class, encouraging and interested in the attendees. Apart from being clinically skilled Nicky has the personality to get the most out of those attending her classes. The sad part of these classes, aimed at improving the health and well being of the community, is that they are run on a fortnightly basis. I am not convinced that 3/4hr every two weeks is the optimum level of exercise required for good health nor rehabilitation from...Read more
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    Early Pregnancy Service Angliss Hospital

    <p>After receiving the gut wrenching news that my babies heart had stopped beating via ultrasound, I was referred to the Angliss hospital to see someone in the early pregnancy service to organise a D&amp;C. Reception were friendly and helpful. When I finally got in to see the doctor he was friendly but I didn't get a great impression. He started off by saying that he's no specialist in this area as he is just going to be a GP and is required to do a stint in this area (I know that this is what happens with doctors and I know they need their training etc but probably to...Read more
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    Physiotherapy and Pilates at Inner South Community Health.

    <p>I have had caring and professional help from both the physio -Nicky and the Pilates instructor which have improved my physical and therefore total outlook considerably - both have been very informative and am currently attending the Pilates class which has /is wonderful and which I wouldn't miss for anything.</p><p>I have had to have a couple of operations and I currently have an ongoing back problems so the exercises and information have helped me to get back to normailty.</p>...Read more
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    I felt I mattered at Yarra Ranges Health.

    <p>My husband and I got some gut wrenching news recently - we went in for our 13 week ultrasound only to find that our baby's heart had stopped beating some time ago. We had no warning signs that anything was wrong. It was a 'missed miscarriage'. After some not so great service at the Angliss hospital, we were scheduled in for a d&amp;c at Yarra Ranges Health. I can not begin to describe the wonderful service I received from all staff - from the moment I walked in to reception, to the time I was leaving. Every single staff member made me feel that I mattered. And at...Read more
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    My grandchild had some scary moments.

    <p>My grandchild was feeling dizzy and sick in the tummy.&nbsp; I was asked to take my grandchild to the doctor where they found my grandchild had a viral infection and was given a stemetil injection.&nbsp; My daughter picked my grandchild up and went home.&nbsp; The next morning my grandchild had a stemetil tablet that had been prescribed.&nbsp; We were looking after my grandchild, and because the child felt OK we went to the food court at the local shopping centre.&nbsp; Whilst sitting at the table our grandchild felt something on the roof of the mouth.&nbsp;...Read more
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    Midwife clinic box hill hospital

    <p>I had my baby at Box Hill a few weeks ago and was part of the midwife clinic program and had Nicola as my midwife. I want to highly praise and thank Nicola for the constant support throughout my pregnancy and after my baby was born, she made me feel at ease and helped my anxiety about labour etc and was highly professional. I hope to be able to deal with Nicola again in the future and wouldn't hesitate to suggest her to my friends.</p>...Read more
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    Inappropriate music playing outside ICU

    <p>My complaint is to do with the music that was piping out of speakers in the roof in the corridors just outside the ICU at Cabrini, Malvern. My family and myself spent quite a bit of time waiting on the chairs outside the ICU while my father was very sick inside there. The whole time we were in the waiting area, pop music was channeled into our ears; mostly classic hits of the 1960s and 1970s, as well as some computer-generated tunes (otherwise known as 'Midi music', you should look it up if you don't know what I am talking about. ) While it actually brought some light...Read more
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    Were withdrawal symptoms ignored?

    <p>Really Maroondah? ? ? An old woman comes to you for help with a serious condition. She has been on Lyrica 600 mg daily for a number of&nbsp;years. Without apparently&nbsp;consulting the patient, her family, her GP or more appropriately her Pain Management Consultant! ! ! The Doctors cut her dose to 150mg per day! !</p><p>When she developed GI Upset, and other classic withdrawal symptoms and was in agony and confused- it seemed that not one single doctor or nurse considered the possibility that they had sent a poor old woman into severe withdrawal! ! ! Words...Read more
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    The Gift of Another Chance at Life

    Sorry and Apologies for not writing down my story sooner than today from my deepest darkest days over the last three years of absolute hell, which now through gods grace, doctors counselors and the most loving supportive husband children mother sister and friends who never once judged me but did all they could to try and understand anxiety and depression and even when they could not really relate, never gave up on me although I truly had given up ......with all the love I received, medical, being teachable and being open to dig deeply into past losses of loved ones, trauma pain, rejection,...Read more
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    Fabulous care at Maroondah hospital

    <p>I've just been discharged from 3N at Maroondah hospital today. I could not have been more impressed by the nurses, under the management of NUM Chris and her ANUM's - the staff of ward 3N are outstanding in the fact that I believe&nbsp;they actively seek to step up to the plate and proactively care, to their highest ability for the patient's, entrusted to their care including being open to learning and listening. Too many superb nurses to name them all. The respiratory medical team, led by Alan were also fabulous. The radiology department were also great, led by the...Read more
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    Feeling very grateful for help and classes at Inner South.

    <p>South Melbourne</p><p>Reception is great efficient and really friendly and welcoming. </p><p>The volunteer who greets people at the door and has time to chat to everyone is fantastic and really does create a community feeling. </p><p>The whole experience is far better than any private health clinic that I have been to and a pleasure to come to.</p><p>Nikki is excellent and I love the pilates classes that she runs which I feel are so essential to the issues with my hips and feet and something that no osteopath or physio has really been...Read more
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    Feldenkrais Classes at St Kilda

    <p>Leonie is a great podiatrist skilled in what she does but also very enthusiastic and attentive in looking to find a solution. Far better than the last 2 that I have been to. She is also caring and community minded so well suited to the role at Inner South. </p><p> Also really getting a lot out of the Feldenkrais classes and think that these are an excellent way to find a solution to people's varied and complex health problems. It is also pro-active instead of sitting back and thinking that someone else is some how going to make you better or keep your body healthy...Read more
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    Felt a lack of care during the day.

    <p>Was recently in your Brighton hospital and found the night staff to be very caring. However, the 2 days I spent there with the day staff attending me&nbsp;were anything but. Following a hysterectomy I had vaginal padding removed without any pre pain killers &amp; had to ask the nurse to stop 3 times as it felt like glass being pulled through me - at the end of it with body shaking I ended up lying in foetal position &amp; the nurse finally got me pain killers. There was no direction given to me about showering, my surgeon requested that I be taken for a walk the day...Read more
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    Very Helpful Receptionist

    At Maroondah Hospital Medical Imaging I encounteted the most helpful receptionist I've ever met. Carmel was wonderful and so sweet and helpful and made things so easy for me especially with things that weren't directly relevent to why I was there today. Carmel deserves to be recognized for how wonderful she is at her job...Read more
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    Surgery at Yarra Ranges Health

    <p>Hi have had my surgery done at Eastern Health in Lillydale, VIC and it was a great experience. They treated me very well and whole process was better than expectations. A follow up call after surgery made me feel special.</p>Read more
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    Positive Surgery at Royal Children's hospital

    <p>We attended the RCH emergency department with our child this year as we had found an inguinal hernia. We were seen by triage within a matter of minutes and then within 2 hours were being seen by a doctor. We couldn't be happier with the prompt care and concern the staff gave our precious baby and felt in very good hands.</p><p>Our child had surgery 3 weeks later under the wonderful care of Dr Joe and the fabulous theatre team at RCH whom we can't speak more highly of. The morning of the operation we were of course very tense and worried but with the lovely hard...Read more
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    Positive feedback to maternity at The Angliss

    <p>I gave birth for the first time early this year at The Angliss Hospital and I cannot speak more highly of the midwives, doctors, ward supports, theatre techs and admin staff at this hospital.</p><p>Throughout my journey I felt well cared for and safe which I felt was most important.</p><p>After labouring all day drug free with the support of my husband and close monitoring from my midwife, when it finally came time to deliver I required forceps as my baby's heart rate dropped and it all became quite urgent to deliver. I then had to go to theatre for...Read more
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    Great care in ICU and Ward at Box Hill Hospital.

    <p>Hi There,</p><p>I would just like to say that I was a patient in Box Hill Hospital both in ICU and in the ward.</p><p>I would like to say that the nurses I saw&nbsp;could not have been better in looking after me I was very pleased with the level of care, most of all in ICU, And I must thank Andrew, Katie, Emma, Jenny and one other nurse which I can just not remember her name sorry for that.&nbsp; They where fantastic also must thank all the doctors and nurses in the ward who cared for me.&nbsp; I just have one small complaint - I had a very cold...Read more
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    Permanent Heart speed reduction from 180 to 90

    <p>; ) Thank you all for your tireless efforts - we all got there in the end as a team!</p><p>It has been the most challenging experience of my life trying to prove to the world, I was a product of my past and you all showed me the best way to prove to them we are right! - It also makes one question could it be the root cause of many other conditions and I am not only talking about Heart Disease. So much more to learn about the human body and mind and you all are the team to discover it!&nbsp; I know it in my heart. ; )</p><p>-Will never be forgotten!</p...Read more
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    Placental abruption.

    <p>Placental abruption occurred at home. The Angliss team successfully managed my care upon arrival via ambiance and safely delivered my baby via GA LUSCS.</p>Read more
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    Eastern Health's fantastic support during a time of stress.

    <p>I have been under the care of Eastern Health for almost a fortnight with daily visits to replace antibiotics and do a general medical checkup. This morning my family had to rush to Wonthaggi Hospital as my mother had been taken there by ambulance in critical condition. This is well out of the normal operating zone for Eastern Health. There was no way I was going to be home for my daily visit so my wife rang Eastern Health to see what could be done. They organised, along with the fantastic nurses and doctors at Wonthaggi Hospital, to have my antibiotics and checkup done as an...Read more
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    Removal of flowers.

    <p>I couldn't believe it my dear daughter brought the most beautiful bunch of pink roses while I was in hospital the staff came and told me someone might be allergic and removed my flowers!</p>...Read more
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    Poor care at FMAC during pregnancy after repeated miscarriages

    <p>Early this year I fell pregnant for the 5th time after 4 early losses (all before 7 weeks). I had been in the care of the doctor in charge of the recurrent miscarriage clinic and was told to make an appointment to see him at 5 weeks. I had also been given a pathology request for serum progesterone to take prior to the 1st appointment. The plan was that I would have an internal ultrasound each week until 8 weeks and then external ultrasounds weekly until 12 weeks. No further plan had been made.</p><p>I made the appointment and turned up, waiting about an hour, only to be...Read more
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    Box Hill Hospital - Eastern Health Plastic Surgery

    <p>Three years ago I ruptured the UCL ligament in my thumb and yesterday had surgery to repair via a free tendon graft. Whilst it is too early to write about the success or otherwise of the surgery the standard of care received from the whole team was excellent and leaves me feeling confident going into the recovery period. Without exception the staff were consistently professional and caring. A big thanks to the whole team.</p>Read more
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    Biralee Box Hill Hospital

    <p>At 30 weeks, I was contacted by Lyndsey from the maternity ward at Box Hill Hospital. I was offered to be part of their Midwife Program. Lyndsey then became my midwife for the rest of my pregnancy and birth (even post birth). I cannot speak highly enough of the program and specifically Lyndsey. So much care taken, I was always able to contact her. She was on call for the birth of our baby, then visited me numerous times in hospital and at home post birth. 10/10 for such an amazing service and midwife!</p>Read more
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    Positive Birthing experience with KYM Program at Box Hill

    <p>For both my pregnancies &amp; births, I have had the incredible good fortune to be under the care &amp; guidance of midwives extraordinaire Kelly &amp; Robyn of the Know Your Midwife (KYM)&nbsp;program at Box Hill Maternity.</p><p>I had two wonderful, positive experiences throughout pregnancy, the birth &amp; post natal, largely due to the kindness, dedication &amp; first class continuity of care provided by these two amazing women of the KYM program. At all times I was confident that I was in the best of hands, and that when the time came to give...Read more
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    Appalling hospital food.

    <p>My wife has been admitted to Box Hill Hospital twice in the last few weeks and was appalled at the standard of food that was served to the patients. A large number of the meals were uneatable. Soup that had more salt than a bowl of sea water, peas on many occasions had not been re-hydrated and were hard and raw, mashed potato that was cold and consistency of putty. It was a disgrace and let down the excellent care from the doctors and nurses which were great. I think Management should eat from the hospital kitchen.&nbsp; With today's standards of foods in restaurants where...Read more
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    Needs to be a better communication system.

    <p>Eastern Health have provided episodic care for my relative for a number of years, most recently at Box Hill Hospital and the PJC. The&nbsp;patient file is enormous.</p><p>The two of us are guardians under a VCAT order and Eastern Health hold a certified copy of this order. However, despite this the&nbsp;correspondence - both written and by telephone - is directed to my relative at the residential care home.&nbsp; My relative is not capable of interpreting this information.</p><p>We have both, on several occasions, requested that contact be through...Read more
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    Extremely comfortable with my midwives at Box Hill Hospital.

    I have been lucky enough to of been cared for through 2 pregnancies and births by Kelly and Robyn in the KYM care model at Box Hill Hospital. Upon meeting Kelly at my first appointment, I was immediately comfortable with her! I found her to be extremely knowledgable and so passionate, she answered all my questions and took the time to get to know myself and my husband. Kelly introduced me to Robyn so I would be familiar with her in the event Kelly wasn't available. During my second pregnancy I had some complications, Kelly was unable to be there for me, Robyn looked after me so well,...Read more
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    Wonderful birth experience at Box Hill.

    <p>I am a first time mother, and gave birth to my baby at Box Hill hospital. I was lucky enough to be in the MGP (midwifery group practice, previously known as KYM – Know Your Midwife). This program means you have a booking visit with a midwife in the program, and she provides all of your care while pregnant, and attends your birth, then visits you at home afterwards. I was expecting to enjoy the experience of this type of care, but my expectations were exceeded and my experience with two particular midwives is one I wish to rave about. My midwife Kelly was exceptional. I had the...Read more
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    Wonderful midwives at Box Hill Hospital.

    <p>There was not one midwife that I met that I didn't like, they were all great at explaining the whole process, and did it in a wonderful manner.</p><p>I had two issues with the whole process:</p><p>1. Each and every time I went to the hospital I met with a different doctor or midwife and each time I had to explain my story afresh, it would be great to just have one or two doctors or midwives that one meets with throughout the whole process.</p><p>2. My other issue was that throughout the time I met with the doctors and midwives I met with one...Read more
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    My father was irresponsibly discharged from Emergency.

    <p>My father was taken to Emergency at Box Hill Hospital this evening. He has a long history with hospital: he suffered from an on-going condition a few years ago, and has recently been diagnosed with cancer. All throughout those treatments, the staff of Box Hill were absolutely amazing, caring, and I honestly can't say enough good things about them.</p><p>Tonight, however, was a different story. He was taken in for a severe migraine that wasn't responding to his normal migraine medication. In the ER, he was given Largactil to ease the migraine, and was very...Read more
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    Can we explore an alternative way of treating mental illness

    I had a spiritual kundalini awakening and it was misinterpreted as schizophrenia. Psychiatrists need better knowledge and understanding of transpersonal issues facing consumers if they want to be taken seriously. The is much to explore, instead of hindering people in their spiritual development with drugs, they can work along side them to get to the core issues. Too often a diagnosis is based on OPINION rather than truth and the client may not have the neccessary framework, knowledge and ideas to express themselves fully because these ideas are esoteric. A ladder can be made with words and...Read more
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    Box Hill Hospital Emergency Department

    <p>I would like to commend the staff at Box Hill Hospital Emergency Department. My mother was admitted due to an episode at her nursing home. The staff were extremely attentive and empathetic. Dr Aaron came to see us and explained my Mum's condition. As a palliative care doctor, he was very thorough in explaining Mum's condition and outcome. He explained in simple terms and was happy to answer any questions we had. He gave us all the time we needed. All in all the staff, especially Dr Aaron helped us through this difficult time with their care and compassion.</p>...Read more
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    Good service, empowering success!

    <p>It was wonderful getting here today to Inner South, who are helping me with my smoking and empowering the possibility that I could succeed - Good service.</p>Read more
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    Ward 7.2 amazing service by the nurses

    <p>I was admitted into ward 7. 2 at Box Hill Hospital with an expected stay of at least 5 days. I was very anxious about being in hospital but my entire admission was made so much more pleasant by the nursing staff that took care of me. Of particular note, was Andrew who made me laugh and was always ready to help and offer advice. Andrew is an asset to the nursing team. I will miss his banter and his kind care. He made my stay much more enjoyable.</p><p>Thank you to all the nurses in Ward 7. 2 - you were all delightful. I would not hesitate in recommending Box Hill to anyone...Read more
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    Maroondah Hospital

    <p>My daughter presented to Maroondah Hospital ED with acute, severe abdominal pain. She was assessed promptly, given pain relief and within an hour a provisional diagnosis of acute appendicitis. Within 3 hours she was on a ward and within 24 hours had surgery. Staff were professional and efficient (an expectation of hospital care); also kind and empathetic (underrated features of health care! ). My thanks to ED and 1N staff in all domains.</p>Read more
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    The incredible support and care I received from Nurse Liz

    I was admitted into Box Hill hospital with pancreatitis. I was rather traumatised by a number of incidents that had occurred to me over the past week and scared and upset about being in hospital. Liz McIntyre was my assigned nurse and she comforted me and educated me about my condition. She even took her break with me to give me some fresh air and a pep talk. The service was more than I could have asked for. What an angel. Thank you Box Hill.Read more
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    My concern over the lack of staffing at the Physio Department of Box Hill Hospital.

    I have recently had a right shoulder operation. It wasn't at Box Hill Hospital, but due to circumstances I ended up in the Ortho ward at Box Hill and was very well attended too. I was given great care. Now that I am in the Physio Department at Box Hill I have great concerns at their level of staffing. Only one full time physio is on staff at the present time and he is taking, a probably well-earned six week holiday, but that leaves the staff to zero. When I last visited this week, the receptionist was desperately trying to locate and employ a local Physio. The present, other locum physio...Read more
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    My experience at Maroondah ED.

    <p>I'm really grateful to the ambulance officers and Dr Marc who treated me in the early hours of the morning. It was a longer visit than was expected as it was a weekend shift which saw a lot of drug and alcohol-related patients come in who were aggressive, extremely emotional, had injuries from fights relating to the same or combinations of all the above and more. It was sobering and worrying to see and hear what was going on and yet, Dr Marc was unfailingly polite and helpful to me, despite how busy it was. My only note for improvement is that the nurses, whilst I understand...Read more
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    Got stitched up (in a good way)

    I headed to the Emergency Department at the William Angliss Hospital in Ferntree Gully after a cricketing mishap where I copped a ball in the face. Every step of the way every staff member was personable and professional. I was assessed by a triage nurse who was lovely. I was the admitted and the nursing staff and doctor were first rate. I was stitched up in no time. The bedside manner was very personable which distracted me from the pain of the procedure. What a fantastic bunch of people!Read more
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    Outstanding care by nurse at Box Hill Emergency Department.

    <p>I came into Box Hill Hospital on by ambulance with my ward who had injured her hip quite badly. She was clearly upset and in a very large amount of pain. The first nurse who saw us was nice but as it was the end of her shift she handed us over to Liz. Without a doubt Liz was the best nurse we've ever had. My ward and I have had many visits to emergency over the last couple of years, but we have never had a nurse who was so kind, honest, and invested in my ward's care as Liz was. It can't be easy dealing with a young person who is in incredible pain and suffering...Read more
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    The ability to diagnose

    Not overly confident in your ability to diagnose anything medical, given after all those years of medical school yet you cant tell the difference between a male and a female much less diagnose pnuemonia.Read more
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    Scooter was donated to me, HARP Occupational Therapist

    <p>I had been assessed by Karen for a scooter and put on a waiting list for funding from SWEP. I knew I would have a wait of up to two years.</p><p>Two days after Christmas, Karen arrived at my door. I knew she was trying to get my scooter escalated as I was house bound.</p><p>She told me a scooter was coming and will arrive in 10 minutes.</p><p>Sure enough a truck arrived with a scooter that had been donated from someone who did not need it any more</p>Read more
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    Not my fault I'm slow to recover.

    <p>I attended the clinic recently, and was very disappointed and hurt by the patient care I received.</p><p>The original injury which was treated on the day it occurred was not stabilized adequately and at week three resulted in a second visit to emergency. As the sight of the injury was compromised due to this initial care it has resulted in severe pain and delays to healing. Using the doctor’s words, I am currently not where one would expect the average patient to be. He said I am only 50-60% of where he would expect me to be. I believe this delay has not been the result...Read more
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    Letter of Praise and thanks for the staff of CCU, Geelong Private Hospital.

    I was a patient admitted to the Geelong Private Hospital Critical Care Unit (CCU) to be treated for sudden changed heart conditions. I was admitted in early December after utilising the Critical Care Unit’s very effective Priority Admission Service (PAS). After being placed in Room 8, I was tended to by a first year placement nurse ‘Jo’ and shortly thereafter I met the CCU Unit Manager Mel who supervised my admission and patient monitoring with her staff. I was discharged a few days later. During this time my observations of the staff who attended me and their operation of the CCU saw the...Read more
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    Families asking questions and providing feedback.

    The hospital my father was in has introduced communication whiteboards so families can keep up to date on the patient's progress and record their questions. A great idea, but on the day I had a few questions that I hadn't been able to have answered during that visit, I went to write my questions on the whiteboard - and there was no pen. This was quite frustrating on top of not being able to find out the information I needed about my elderly father's progress from any of the staff on that shift...Read more
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    Doctor and nurses wonderful at emergency department

    My husband came in with a broken hand. He was dealt with so professionally that I just want to thank Asha and the nurses that made him feel relaxed. We were surprised at how good he was treated compared to another emergency hospital that we won't name. Keep up the great work you all do. Thank you...Read more
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    Fantastic caring service at Maroondah Hospital

    Tonight we visited Maroondah Hospital after my son spilt his head open playing backyard cricket (he did hit a six so he'd want that noted! ! ) There was enormous amount of blood so I was a bit shaken up but totally at ease once I entered your hospital and the professionals who work for you. The muscly young man on triage at 9pm tonight was superb (he will love being described like that but I didn't get his name! ) he joked with my son and totally made us feel at ease. Jodi on reception was also gorgeous and very, very professional checked in with me before escorting my ex husband to...Read more
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    Daughter's first birth.

    My daughter was in hospital giving birth to her first child she arrived recently and is still there. The only problem is she has not received a single meal. No breakfast, no lunch, no dinner. I have had to bring her something. Nurses are very friendly and taking care of medical needs and birthing. Sweet nurses very good, but no meals not good. Asked staff and just got told we ordered it.Read more
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    Box Hill Emergency Department - Excellent team

    I have to report a very positive experience with Box Hill ED. The thing that impressed, apart from the new building and facilities, was the attentive attitude of all staff I dealt with. - On entering the ED a triage nurse dealing with someone else glanced at me and told me where to sit and wait (I didn't have to stand around wondering where to line up or what to do) - Shortly after a male staff member caught my eye and asked me to a window to triage etc. He was efficient and good. (I didn't have to wait for long and I was proactively called). - I was sent to the registration lady...Read more
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    Birth of our second child, not the best start.

    Mid December 2015 early morning it all started. My waters broke at home and we knew we will soon welcome our second little boy. Unlike my first this was a new experience as I was induced with our first child. So I called the hospital to ask what I should do either stay at home or come in. I was told I had to come in (bit of background: my first labour was extremely quick so I was told the whole way through this pregnancy that I shouldn't wait once I start getting contractions because I could have another fast labour). Upon arriving at the hospital we were confronted by a midwife that was...Read more
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    Stand out staff at Maroondah Hospital

    Just recently I was admitted to Maroondah Hospital. Ward 1 north. I wish to thank ALL staff involved. From the moment I arrived at Triage until I was discharged I was treated by totally professional and caring staff. (This includes not only Doctors, nurses but also the cleaning and catering staff). Most of all a young Nurse named Lucy was a stand out. She was very professional, always smiling and nothing was too much trouble. Many thanksRead more
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    Eastern @ Home provide exceptional care and well organized service

    I would like to pass on my gratitude to the staff of [email protected] service, for exceptional service during my few days of at home care. I felt completely informed and comfortable with the way it was organized. From the initial call explaining where the clinic is located and parking to treatment with the at home nurses. All staff I saw were very caring and professional. What a fantastic Service.Read more
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    Box Hill Outpatients Clinic appointments

    I have been a patient at Box Hill Hospital during 2015 for a number of related surgeries after being diagnosed with Prostate Cancer and finished the year off with an Open Radical Prostatectomy late in the year, (there are also a lot of things I was not happy about then and I should have written about them). However this complaint is about the inadequate phone answering system and appointment booking system now in use. Clearly the manager that had this new system implemented has never had to use their own system. If they did they would discover some startling facts - the system clearly does...Read more
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    Birth of my bub

    I had my first appointment at Box Hill hospital when I was 3 months into my pregnancy. On our first visit, my husband and I met with a midwife who explained in detail what we should expect in the months to ahead. We were given booklets, pamphlets and a whole lot of information which then seemed like information overload. But then, once we got back home, we realized how professional and how very thorough everything had been. First impression was impressive! ! From then on, every monthly checkup has been smooth and every midwife / doctor who we have met has been amazingly friendly, caring and...Read more
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    Birth of my angel

    What was awesome? - The facilities at the hospital - The midwives - The proficiency, the care, the expertise, the detailed knowledgeRead more
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    Caring approach at ICU Box Hill

    My uncle was visiting from Wales UK last month and had an unfortunate cardiac arrest in Lilydale just prior to his departure back to the UK with my aunt. He required significant life support and was not expected to live. As most of the family were in the UK they were summoned quickly but could not make it out for several days. The ICU staff were extremely sensitive and informative. They are true professionals and provided excellent support to our aunt and our family. My aunt stayed at the hospital overnight on several occasions during the week to be by her husband and they looked after her...Read more
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    Strength based and recovery focussed mental health service

    My child had a brief and first psychotic episode late this year. It was a terrible shock to all of us and especially for me as I have worked in this field for many years. I contacted triage and they immediately went into action. Our Outer East CATT team came out within the day to see my child and patiently assessed what was going on for them. Once my child was in the Maroondah IPU, they had the very best of care. My child's strengths were acknowledged and their interests were considered by providing appropriate tools – even in the High Dependency Unit (HDU)! My child was never forced to...Read more
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    Visit to Maroondah Emergency Department.

    I just wanted to acknowledge the truly wonderful staff who looked after us from the minute we entered to the time we left. I was with my daughter who had severe abdominal cramps and nausea. Nurse Susan made her feel totally at ease and was so kind and sweet. Nurse Matt also made sure we were comfortable and warm. Special mention to Dr Craig who was so thorough and made her feel like my daughter was as important as the next patient. He assured her that she was welcome back should the pains start again. I work for Eastern Health and have to say I am very proud to be a part of this type of care...Read more
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    Care at Maroondah Hospital...

    I am a chronic asthma patient with multiple admissions most in quick succession, at the Maroondah Hospital. What amazes me is the way I am treated right from the moment the ambulance rocks up at the emergency bay, to admission in the ED and in my case thereafter transfer to the ward or the ICU depending on my condition. Since I spent most of the time being admitted at the above ward, I shall concentrate on speaking about my experience in this ward. To be honest, each time I come here, I feel I am in a private hospital - the care is so good. Mind you, I do have topmost level of private...Read more
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    Great Staff - Made me feel like a person not a patient

    I had a very small procedure at the Angliss Hospital recently. I thought the nursing staff and the surgeon need to be thanked as they made me feel like a person not just a number and were very caring. I make special mention to Liz the anesthetic nurse and the surgeon Zantuck - I was a little out of it but I remember their big beautiful eyes and smiles of both lovely ladies who made me feel very comfortable. So I say Thank You for the wonderful work you and your team do and for not leaving me with a bald patch on my head... I have been to a few private and public hospitals but I just found...Read more
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    Box Hill Emergency Visit

    I am writing to express my thanks and satisfaction with my recent experience of Box Hill Emergency. My prior experiences of emergency departments has largely been confined to the private system. I will admit I was unsure what to expect on arrival at Box Hill by ambulance. I found the level of information, attention, attitude, expertise, feedback and comfort at Box Hill to not only equal but surpass anything I have previously experienced, personally, or when accompanying family members. Over the seven or so hours I was at the hospital, I was assisted by three doctors and three or four nursing...Read more
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    felt unheard during emergency c-section

    I had to have an emergency c-section following an induction. I discussed my anaesthetic history with the anaesthetist, which included that anaesthetics wear off really quickly, e.g. Lignocaine should last 60 mins on average lasts only 20 mins for me. The baby was delivered and then as they were suturing I tried to report that I could feel pain and what they were doing. But no one was standing near me. Then I was informed to calm down and it was normal to feel deep pressure. It wasn't until I screamed and showed that I could lift my previously very dead legs that they believed me. I was...Read more
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    Emergency Department Box Hill

    I am very unhappy with the treatment I received from some of the medical staff in the Box Hill ED. The first doctor I had, a young guy, was absolutely beautiful. However, it started going bad from when I could hear him in the area outside the cubicle being spoken to by another (possibly) senior doctor who was in disbelief of my story about a car accident I was involved in. I was then consulted by another seemingly senior doctor later on whose name I will leave confidential, for his privacy, however this doctor was utterly horrible. I was in enough pain and shock and to have this doctor quiz...Read more
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    My day surgery

    I was amazed how wonderful this busy hospital treats their patients, the lady that checks you in is very patient and treats everyone with respect.....Alfred is a very special man kind and caring and goes beyond his call of duty.......I found all staff very caring.Read more
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    Box Hill Hospital

    I felt that the: Bathrooms smelled Waiting room smelled Reception staff rude Orthopaedics Overbooked Too many people in waiting room and no comfortable seating for people with injuries Scale and height ruler antiquated (measurement not attached to wall and could fall on patients heads) The specialist was excellent, however.Read more
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    Staff should be more aware of medication and the effects it has

    I was a patient at a certain hospital with a virus in my lungs. It is my belief that the nurses administered the dosage of Clexane nearly three times the required amount at Box Hill Hospital. Someone just had to touch my skin and it would bruise. On my way to the Nurses Board. Not impressed at all with the care I received there and at the William Angliss Hospital. Staff should be more aware of their medication and the effects it has on the patients.Read more
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    Inner South Community Health

    My care worker has been fantastic, she has gone above and beyond the call of duty in every way. As a result of her hard work I have got to all my appointments and have become more integrated into the community. My care worker referred me to sign for work and supported me to attend a Centrelink interview and as a result I am now enrolled in a hospitality course with a view to starting work in the new year.Read more
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    Appalled and disappointed with lack of communication at Box Hill Hospital.

    In late 2015 my beloved father died in the Intensive Care Unit of Box Hill Hospital. He was in his seventies. He was a husband, a father, a brother, an uncle and a friend. I am sharing my story because I am appalled and disappointed at the lack of communication and overall treatment my family received during Dad’s stay at Box Hill Hospital. I expected more, especially in ICU. For those of you who have ever experienced having someone you love in ICU you will know the helplessness you feel and the terror at the realisation that someone you love with all your heart and soul could die at any...Read more
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    Accident and Emergency

    I am a lady in my 60's who attended Emergency this afternoon. I was in a great deal of pain with an injured ankle. I was sent to fast track, not even offered pain relief. When I got to fast track (what a joke, "slow track") there were 7 people already there who had been waiting over 3 hours. I waited over 45 minutes and no one went in, so I left. It is a disgrace with new facilities but it seems the same old bad treatment. I am still in pain but at least had meds and can put my foot up...Read more
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    Surgery or no surgery, that is the question?

    I was scheduled for surgery on my right shoulder (AC joint) at Box Hill. I arrived at the appointed time, was efficiently prepared for surgery and moved the pre-op area. There I spent the rest of the morning discussing with various surgeons whether surgery was the appropriate treatment for my injury. I was eventually sent home without surgery. What's going on? The day before, I attended my outpatients appointment with the Orthopaedic Specialist and he concluded from my injuries that surgery was required for a "best possible outcome". Why was there no communication between the...Read more
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    An unsuccessful VBAC ending in emergency c-section at Box Hill Maternity.

    Some months ago my son was born by emergency c-section after attempting a VBAC (Vaginal Birth after Caesarean). My daughter was born emergency c-section 3 years earlier due to what I was told at the time was “because her head was turned to one side in an unusual position, so she was stuck and showing signs of stress”. When the surgeon came to see me while in labour with my son, she remembered me from my previous time there. She mentioned how things were playing out the same as last time because my pelvis was just too small for my big babies. ? ? ? Had I known this earlier I would not have...Read more
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    Appointment with Orthopaedic Doctor to check on broken wrist

    My daughter broke her wrist and had to have a plate and pins inserted. We had two separate follow up appointments with orthodpaedic surgeons. As we live in a rural area, we need to travel for nearly two hours to get to the hospital for the first appointment. It was very difficult finding a parking spot for the car and we also had to wait nearly two hours over the appointment time to see the surgeon. I had thought that this was a one off - one of those days! We had a second appointment to have the plaster removed and xrays, followed by an appointment with an orthopaedic surgeon. As we live...Read more
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    Roller coaster ride...

    I suffered an adverse reaction to a CT guided steroid injection to my back in early 2013. I have since been on a roller coaster ride from hell, starting with the complaints department and ending with the HSC/ombudsman. For nine months I was shunted between medical and psych services, with little to no help at all. I now find myself with no treatment options, despite attending the Angliss many times. The whole experience has left me broke and broken as a person, while it feels like Eastern Health still refuses to help me with a problem I believe they created! I am still in desperate need of...Read more
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    Receptionist / Operator at the Unit

    I was in the ER at Box Hill Hospital a few days ago and was so impressed by the professionalism of nurses - Mel and Sam. Wonderful people, very patient and kind. But this is not the case for the receptionist / admin / operator of the other unit I had to attend. When I told this staff member that I could not attend the appointment, the staff member said "I can put you on Monday next week but whether this would affect your injury, I don't know". I was shocked by their response. I felt they didn't care about my injury. Can't they check with the doctor and get back to me...Read more
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    Maternity booking with Eastern Health Angliss Hospital

    We recently moved to the area and I am in my third trimester. When we spoke to Eastern Health we were advised to get our own obstetrician as the hospital was booked out. When advised of this it was shocking news for us, as we cannot afford to pay for an obstetrician. Had there been more facilities we wouldn't have to go through this. It's really upsetting when this sort of situation arises and it has affected us quite a bit. The system needs to look into all this and consider the patients' situations...Read more
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    Inner South Community Health Dental Service

    I had an emergency with a tooth breaking in half. I came in to wait and was seen when the dentist had a little break between patients. He didn't have to do that as it made him be flat out working without that break. I am incredibly grateful. I was scared, as the nerve was close to getting exposed. Two: - The dentists here have always been kind and haven't belittled me for me dread of needles. And their work has lasted. As I was sitting in the dentist chair today, It occurred to me: This man could have gone and trained to be a businessman building or selling unnecessary crap for...Read more
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    Very impressed with majority of nursing staff at Maroondah Hospital

    Admission through emergency with a staph infection in foot. Once on a ward, very impressed with majority of nursing staff, in particular Dearn, Daniel, Mia, Fiona and Carol, who were incredibly friendly, proactive and caring. Being a private patient I found the quality of the nursing staff to be better than what I had previously experienced at a nearby private hospital. Unfortunately, my experience as an outpatient left a lot to be desired - a 2 hours + wait for a scheduled appointment is not good enough. When I rang to cancel my following appointment (because I couldn't afford to wait...Read more
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    Excellent orthopedic care for my daughter

    Mid way though this year my daughter badly broke her left elbow (she previously broke the other a couple of years ago which required surgery, so understandably doesn't love hospitals or doctors). Unfortunately she did such a good job that she had to have major surgery as apart from the break, she almost severed her artery! She also has extensive nerve damage. She was transferred straight to Box Hill hospital. Whilst all her care has be pretty good there is one doctor in particular who was outstanding. Her follow up appointments have been with Dr Soheil (apologies if the spelling is...Read more
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    I was surprised with the care that I received

    I was surprised with the care that I received, having been going to Maroondah for procedures re skin lesions for many years, I want to comment that when I went recently, the treatment that I received was exemplary, from the check in, to the nurses, the plastics registrars to the lovely man who took me down to theatre, and the team in theatre post care, the surgeons and registrar, anesthetics were caring, compassionate, professional and made the whole process speedy, and efficient. Thank you one and all.Read more
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    Staff really went out of their way to help

    Recently I was a patient at the birth suite in William Angliss. The care I received from the doctor, midwife Wendy and Belinda was exceptional, and the friendliest welcome from people I met in the hallways (two staff members including security guards who helped me with directions) and the lovely, chatty Zouki man. Made me feel at ease and safe after a traumatic few days! These people really went out of their way to help and I'd like to show my appreciation for this. : )...Read more
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    People say you lose your dignity at times like that, but at no point did I feel undignified

    I fell over and needed to be taken by ambulance to Box Hill where I stayed on a ward for a couple of weeks to continue daily radiotherapy at Peter Mac across the road. The care I received from the nurses was outstanding in every respect. I ended up paralysed and unable to do personal things, a situation I'd not been in before. People say you lose your dignity at times like that but I say that at no point did I feel undignified, the nurses were without exception kind, patient, professional, they listened to me, they made a terrible time tolerable and they did it with a smile. I was and...Read more
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    The treatment I received in Box Hill Hospital for my heart attack

    I came into the hospital with what Dr Victoria described as “a major heart attack”. This was after I, my GP and my wife had all considered my epigastric pain to be gastric – whereas it was actually cardiac. The pain became severe and I was welcomed to Box Hill Hospital that evening by the triage staff. They called the Cardiology Registrar Dr Victoria and Cardiologist Dr Bon and whipped me into the Emergency Department. They stabilised me but the pain didn’t diminish. I had a coronary angiogram and in the operating theatre Dr Yew put a stent in the blocked artery. At last I felt the pain...Read more
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    Emergency department excellent care

    I cannot thank the staff overnight / this morning for their care of my daughter. They treated her with dignity and respect despite her undignified state. They phoned me and cared for me as well. Thank you to the doctors and especially the nurses.Read more
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    Box Hill ED response slow and confusing

    I am a member of staff at Eastern Health and recently I was unfortunate to need Box Hill hospital's help. It was early on a weekend morning and I had a serious rapidly advancing skin infection, with increasing fever, great pain on walking and more worryingly a bit of a fuzzy head, making decision making a bit slow. So I was really disturbed to walk into Box Hill ED and: 1) find no-one sitting at the reception desk. 2) I searched thoroughly but could find no way of attracting staff attention, no bell, no buzzer, no phone, nothing. 3) I could see staff in the distance down a corridor in...Read more
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    Lactation appointment at Yarra Ranges Lilydale

    Rang the phone number provided which went to a call centre, pressed option which rang for a while and ended up back at option nos. Tried again and eventually got through to Yarra Ranges. This all took about 5 minutes with a crying baby. Felt like giving up on getting through. This is happening regularly with MCHN and hospital staff complaining to me re accessing the lactation service for bookings or advice.Read more
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    Mental Illness, anxiety and O.C.D

    The staff at Box Hill emergency department were great, I really appreciated the help I received. I had been overwhelmed with stress, wasn't eating, drinking and had lost all hope until I went to go and get some help from Box Hill. The treatment I received was great and most of the nurses and doctors were fantastic. One nurse in particular Cassie, did an exceptional job and should be applauded on her ability to help people even though she can't see what's wrong of all the people I saw she definitely made a big difference to helping me feel better. Thank you all who helped I...Read more
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    Category 1 still awaiting surgery 8 weeks later

    It took our GP to call Box Hill Hospital before we actually got a date for kidney stone and stent removal after 8 weeks of waiting. Booked in, my partner all ready to go through to surgery and they cancelled it due to no imaging professional for the operation! Advised not to leave and stay until operation done by the surgeon and DON or they will just send another date in the mail. Urology came and told us they would be operated on, but now been told they'd let us know if it's going ahead?...Read more
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    Who knows what is happening to me and who can tell me.

    Recently I was told I had abscess on my pelvis . Three days later told I would get a referral to Infectious Disease and orthopaedics. Another six days later I attended ED Maroondah, I was told I needed surgery for abscess, no need for infectious disease as no infection. On a couple of weeks later I was informed referral for orthopaedics sent back to Maroondah from Box Hill.. Another three days later received notification that appointment to see infectious disease but no referral to orthopedics. Rang back for inquiry / complaint, no one appeared to know who to transfer me to. But suggested I...Read more
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    Confirming a procedure at Box Hill Hospital

    After waiting on a waiting list for months to have a polyp removed from my bowel, I received a date to be admitted to hospital but I needed to confirm by phone automated or email. As I need to take medication and have a liquid diet one day before, I wanted confirmation I was booked in I was told they do not confirm. So I do not know if I am booked in or not.Read more
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    Staff made the whole thing a pleasant experience

    Recently I went to Yarra Ranges Eastern Health for a colonoscopy. Got there on time and was seen to punctually. Admissions lady friendly and competent. Get through to rooms to get changed and again staff friendly ,competent and easy to follow instructions/advice. See two other staff to check and cross check filling in of forms (no mistakes here). Anesthetist is charming and inspires confidence. Surgeon is pleasant, professional and explains clearly what is going to happen. In room when I woke up the nurse was very friendly, warm and just made you feel comfortable and cared for. It was...Read more
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    Each nurse left a positive lasting impression on me

    I went into the ER at Maroondah Hospital recently with a broken and dislocated wrist. The staff I met were amazing - the doctors and the nursing staff I simply could not fault. Two days later I went into ER again at midnight as swelling and bruising had developed. I was kept in short stay and then admitted for 3 nights before undergoing surgery. On my first night in short stay a doctor told me the swelling was my fault for not elevating my arm, however I knew this was not true and felt the swelling and bruising seemed unusual, which I voiced. They decided to admit me and in the morning this...Read more
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    Giving birth at Box Hill Hospital - Midwife Care

    Recently I gave birth to my first born at Box Hill Hospital under midwife care. I had an amazing experience and was supported by two lovely midwives, Kathy and Claire. They were both so respectful of my birth preferences and gave me and my daughter the birth I was truly hoping for. I couldn't be happier, and I am so grateful for their knowledge, support and expertise. I hope that they are acknowledged for their great work!...Read more
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    Our visit to the Special Care Nursery Box Hill Hospital

    Our newborn daughter was admitted with jaundice and dehydration at 3 days old, to the Special Care Nursery at Box Hill for 2 days. As this is our first born, and both my family and in laws live interstate, we were extremely anxious and unsettled with this news. From the moment we walked through the doors (me in tears!), we were warmly greeted by Nancy, who was extremely calm and empathetic. Our whole experience at the SCN was incredible, and in hindsight, a blessing in disguise. We received so much support from each and every staff member, not only regarding the jaundice, dehydration and...Read more
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    Treatment at Royal Melbourne Hospital and subsequent complaint and review process.

    Approximately one year ago I underwent a surgical procedure. I had a number of issues associated with the treatment and management of the inserted tube post surgery, including severe pain and an unrecognised obstruction, and an unrecognised partial gastric outlet obstruction. I felt my concerns were not taken seriously and eventually the tube slipped out some and was then removed by a registrar. I then waited, fasting, for five days in which time the stoma closed over. I made a complaint through the " The Compliments and Complaints" at RMH. I was not happy with the response and...Read more
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    Referral process graduating from RCH to Adults at Box Hill Hospital

    My child was a Haematology patient with the Royal Children's Hospital, when he turned 19 he was to be transitioned to Haematology at Box Hill Hospital. Should be a simple process one would feel, however like a previous story l just read, Box Hill lost or did not receive the referral for our Haematologist not only once but three times. In the end l was too embarrassed to ring my son's Specialist at RCH to once again send the referral (which by the way was faxed and snail mailed to ensure it arrived). As l had private health insurance we elected to see the same Haematologist in his...Read more
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    Everything was done very professionally, and everyone dealt with me with due care and diligence

    I was booked in for colonoscopy procedure for midday recently. That morning I had a call saying that there have been few cancellations and whether I would like to come couple of hours early and I readily agreed to go at the appointed time. The reception clerk was ready with all the papers for documentation and signature and it was quick and easy. The nurse, Maxine, took me to explain in detail everything likely to happen that morning for this exercise and asked me to get ready. The doctor came and explained to me the procedure and how long it will take, etc. I was made to get ready by the...Read more
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    Staff handled difficulties with patience and care.

    My parent attended after having a seizure and cutting their head open. Having Alzheimer's they were confused and frightened. Often people become annoyed and frustrated with dementia people, however staff handled the difficulties with patience and care. I'd especially like to thank Dr Homaira and RN Tahlia. Please pass on my appreciation, thanks...Read more
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    All in all, a very positive experience at Box Hill Hospital

    I was admitted to Box Hill Hospital a couple of weeks ago for an adult Tonsillectomy. Having been informed by the bookings nurse and doctors regarding how painful this procedure is for adults, I was extremely anxious regarding my surgery. The only negative I will put forward was the check-in process at Surgical Admissions. I was the second patient to arrive at Surgical Admissions, and was one of the last patients to be consulted / admitted. After asking the clerk / admissions nurse I was told that patients are seen in order of surgery not arrival - which makes sense and is understandable, but...Read more
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    stroke patient

    A couple of years ago I started walking in circles (couldn't help it). A neighbour took me to the Frankston Hospital. They took a blood test and said there was nothing wrong with me. Mind you, as I was leaving, the bandaid ripped off and a geyser of blood splattered onto the ceiling (possibly my memory is a little faulty, here). The next day I had a bigger stroke and an ambulance took me back to the Frankston Hospital. I was too far gone to care, really. The hospital gave me an ECG. using stickers with a chemical good for your heart (so I was told). Not very good for your head, though,...Read more
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    3 month wait to get the results of surgery

    Appalling service regarding colonoscopy and gastroscopy surgery follow up. Surgery conducted a number of weeks ago. Just received a letter informing me that I will receive my results at an appointment scheduled for the end of the year! 3 months to get the results of surgery? Are they kidding? I feel like it's too bad if I get worse in the meantime right? I'm absolutely disgusted with the service and level of care I have received. I tried to obtain the results from my GP, however Box Hill Hospital only managed to fax 1 page of the 3 page report! When trying to call the outpatients...Read more
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    The positives and negatives I experienced at Maroondah Hospital

    Emergency admission for serious lung infection. Positives -ED triage nurse Gabriel. Acted quickly. -Senior ED doctor, who backed up after the junior doctor and knew how to care for someone with Primary Immune Deficiency. -Nurses on 3N. Who quickly understood that I'm a patient with exceptional knowledge of what is happening in my body and also of my complex genetic and congenital medical conditions. -Awesome Senior Physiotherapist, who helped quickly work out what I needed to be able to regain control of my lungs. -HITH [email protected] were very helpful. Negatives -Junior ED doctor, who...Read more
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    I was made comfortable and felt secure and confident that I was being cared for the in best way.

    After a slight accident when I came off my scooter recently. I was left with a few nasty grazes and a chunk out of my nose. A visit to my GP referred me to Maroondah Hospital for further attention. The staff at Maroondah in the ED, the plastics team and ward 1 North were fantastic. All were caring and professional, and let me know what was happening each step along the way. I was made comfortable and felt secure and confident that I was being cared for the in best way.Read more
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    Ectopic Pregnancy: Poor staff treatment and follow up

    Earlier this year I was treated at Box Hill Hospital for an Ectopic Pregnancy. From the moment my husband and I arrived at the hospital (straight from my pregnancy dating scan where the condition was found and diagnosed), I felt we were treated less than ideally in a clearly highly emotive medical situation. Presenting to an emergency department having just found out that your pregnancy is now no longer viable, your health is in immediate risk (tubal rupture) and the stress of not knowing what the immediate future may hold for you (future pregnancies / treatment for this condition / will...Read more
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    Thank you to the great staff at Angliss Emergency Department

    My spouse came into the Emergency Department a few weeks ago with a suspected fractured wrist. I just wanted to say thanks to the great staff there. We were seen quickly and the doctors and nurses told us who they were and kept us informed. They even printed out an information sheet when we were leaving so we knew what had happened and what we had to do next. What I particularly loved though was the volunteer who I met in the waiting room restocking information on the walls and who later on made me a cup of tea. It really made a difference - thank you!Read more
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    Experience at Maroondah hospital emergency department

    My child was admitted to emergency on recently with a broken arm and displaced fracture. The staff were fantastic - from the triage nurse who focused on my child rather than paper work, to the doctor and nurses who dealt with my child and kept us informed, right through to the doctor whose natural instinct was to put himself between us and an aggressive patient as we were transferred to x-ray. Thank you!Read more
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    Advocating for the older patient

    Dear doctor I am a person just like you, why is treatments for me so few? I may be older and I do want to live, your skills and knowledge is yours to give. I wish to die in a place of my choice, Why oh why do you not hear my voice. My body is worn but not to be discarded yet, I want to live with no regrets. Use your ability as you would for any person, without your attention my condition may worsen. The young for technology or research can be tried, but that does not mean you should push me aside. I deserve the correct medication and treatment today, you have the learning my concerns to allay...Read more
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    Unhappy with care from management, doctors and nurses

    I just moved to the east. Normally I am in a hospital in the west and have always been happy. Due to the move I was in Maroondah IPU2 a number of weeks ago and asked to speak with the manager due to a serious issue I had. I was given a complaints form but it was never followed up. I hope to never use this service again.Read more
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    Recent eye surgery

    I recently had eye surgery at The Alfred Hospital, Melbourne. I would like to thank the staff in the Day Procedure Unit at the Alfred Centre. Right from the admission clerk into theatre, I was treated with kindness and most of all respect. A big thank you to the anaesthesia doctor and nurse.Read more
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    Thank you for excellent treatment and stay at Maroondah Hospital

    I would like to express my gratitude to the Ambulance Service and Maroondah Hospital for the excellent treatment I received. Recently I had a fall in the garden resulting in a badly lacerated leg and arm. The ambulance arrived very quickly and took me to the Emergency Department. A thank you to the doctors and nurses for their prompt care and attention given to me. Taking time to explain my situation and that I would require plastic surgery. The nurses were friendly and took time to ease my pain and make me as comfortable as possible. I was eventually transferred to East 3 Ward to await...Read more
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    Pleasant and unpleasant experience of an overseas patient presently admitted at Box Hill Hospital

    It is with regret that I am writing this and not without deep thought and contemplation because being in the industry myself, I completely understand the nature and enormous amount of work that nurses do. Much as I'd like to give excuses to the minor details and basic nursing care and attention that I feel is lacking, this stressful time is made worse by my parent getting transferred to a shared room with a confused patient and for the last 2 nights, has no proper rest and sleep considering that my parent is awaiting surgical intervention. Another concern is the fact that being in a...Read more
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    Surgery admission nurse

    My spouse was hurt recently, they were on the surgery waiting list and settled in the surgical admission. The first day was great because the nurse was very nice to look after us even my child who was upset about their parent staying in the hospital. She tried her best to make them happy! The surgery was on the second day. I felt afraid because I don't have much experience in hospital. I tried to make myself a coffee to settle down. A nurse followed me into the kitchen and was very rude, yelling me why was I in the kitchen and why I was using the staff kitchen. I'm pretty sure I was...Read more
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    Post vasectomy follow up

    After having vasectomy at Maroondah hospital, when following up with semen analysis done at Maroondah Hospital pathology, the specialist has labelled said pathology department incompetent because twice they have not correctly analysed sample. I've now been told to go to an entirely different lab. How can Maroondah Hospital do vasectomies while being unable to follow up correctly?...Read more
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    I was ringing 8 weeks in advance and no appointments available

    I was very disappointed when I rang to book in my 20 week ultrasound. I was only 12 weeks at the time and thought I would get in early. When I called I was told there were no available appointments at Box Hill. I was ringing 8 weeks in advance and no appointments available! And I'm sure there will be many pregnant women ringing up after me that will be unable to get appointments as well. I think there should be enough appointments for the women booked at the hospital so we are not forced to go out and pay for a ultrasound privately...Read more
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    Funding cuts jeopardise my maternity care

    I'm having my third child at Box Hill Hospital and see Gill the physio there for pregnancy related back/pelvic issues. Every time I come back it seems like something else has been cut due to funding. First it was pre-baby exercises, now it's one less physio. Gill is fantastic and helps me through the pregnancy and after but I'm afraid next time I come in there will be no women's health funding and I won't be able to get help...Read more
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    Poor care at Box Hill Hospital

    I feel a particular nurse was so rude to my parent and mistreated them in the emergency department, it was so disgusting their behaviour. I would never recommend going there.Read more
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    Emergency treatment at Maroondah Hosptital

    I was delivered by ambulance to the Emergency Department at Maroondah Hospital with very high blood sugar levels and very low blood pressure. I was promptly seen to and placed in observation, wherein it was determined I was severely dehydrated and had kidney failure. Soon I was in a ward and undergoing treatment. After eleven days of treatment, I was discharged with continuing monitoring of my kidney function. All the staff were friendly, communicative and professional in their dealings. I particularly appreciated that the nursing staff had to deal with several outright dangerous patients,...Read more
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    First time experience at Box Hill Hospital

    This was my first time experience for an MRI. Instructions provided to find the facility were accurate and very good. The reception and introduction was very good and one would say 'caring' in nature. The explanation of the MRI machine, in particular the amount of noise was not well explained. As a first time experience it would have helped to hear a brief description of the different loud noises and that this experience is normal. Similarly there was no explanation of any possible side effects (or no expected side effects) for the MRI. The routine nature of the work and the...Read more
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    My confidence level with the referral system is very low

    My ENT surgeon referred my toddler to Box Hill Hospital to be wait listed for public surgery. The surgeon told me to call BHH in a few weeks to confirm they had received the referral as they had a history of referrals not being received. After three weeks I called BHH. I had to wait 45 mins on hold (which seemed very unreasonable!) to talk to someone about the issue, to be told that they could not find a medical history for my child. They could not confirm if they had ever received the referral, so advised me to ask my ENT to re-send the referral. I then checked with the operator what the...Read more
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    After Care Maternity - retained placenta not treated and still not 2 and half weeks later.

    Incomplete Placenta noted after birth. Sent home anyway. Returned 11 days later after passing a blood clot. Stayed 4 hours after being told to fast for a curette. Sent home without a curette. Called 3 days later and told had a serious infection to come in. Went in. Given Antibiotics and sent home. Called same night told they had made an error to come back in to infectious diseases. Stayed 5 hours, blood tests done and sent home. Told to return next day for more blood tests. Returned on 4 days later for Ultrasound. Told to come back in evening to ED dept. Waited 5 hours, 1 blood test sent home...Read more
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    I always appreciate the hard working efforts of the nursing staff

    A very dear friend of mine had a fall at home and was taken to the Box Hill Hospital Emergency. They were transferred to a ward where, unfortunately, they had a fall on the second night. This fall resulted in surgery. After surgery, they were moved to Ward 6.2. They were confused and constantly suffering from fear of falling - resulting deprivation of sleep. A confused patient living in the next room wandered into my friend's room and disturbed their sleep. On one occasion, I also felt threatened because this confused patient demanded to know who I was. I was too scared to look at them...Read more
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    Wonderful Care at Strathdon TCP

    Card received from a carer of a client at Strathdon TCP: 'To Michelle (Case Manager) and the Transition Care Staff at Strathdon, thank you for the wonderful care and support you have given my friend over the many months spent at Strathdon. She has been very happy during this time, and we are very grateful to all of you. Special thanks to you, Michelle for your guidance, and for all the time and effort you have put in to getting my friend into Waverley Valley Aged Care, where I'm sure she will be very happy. Thanks so much to all of you.'...Read more
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    I know that I will be looked after now and in my future with such a great team

    I have recently been diagnosed with MS. It's been a scary and confusing time but I've been to see the team at Eastern Health MS Service and they have been wonderful. They have answered all my questions, given me resources that may be able to help & offered their on-going support and care. They are all really lovely and friendly people and have made me feel better about my situation. I know that I will be looked after now and in my future with such a great team at the Eastern looking after me...Read more
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    Difficulty cancelling an outpatient appointment

    I was trying to cancel a Box Hill plastics outpatient appointment, and was on hold for 30 minutes to speak to someone and was still 12th in the queue. I rang back again and experienced long delays and gave up because I was at work and couldn't stay on the phone for that amount of time. Then received a letter from outpatients to say that two chances are given to attend outpatients and because the appointment was not attended or cancelled, one chance had been revoked...Read more
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    Getting shoulder pain under control

    Felt excruciating shoulder pain recently. Presented to emergency that night because no other services opened that night. Spent 3 hours in emergency, diagnosed with shoulder muscle pain, and was prescribed stronger pain killers, which we had to source ourselves once we left the hospital late at night. When I arrived at triage, I told them I had 10/10 pain. When I left the hospital I told them my pain was 8/10. Disappointed to be discharged and sent home still with that level of pain, and not be able to get a script at that time of night. 36 hours later things had deteriorated. I then presented...Read more
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    The service was efficient, A-class and I was satisfied my care

    I was taken to triage and then straight into an emergency bay. I spoke to a doctor who then gave me pain relief. I thought my appendix was going to burst because I had extreme abdominal pain. The doctor spoke to me about my symptoms and indicated that it was probably ovarian cyst, so they organised an ultra-sound. This all seemed to happen pretty quickly, probably within an hour or so. When I was taken back to emergency the doctor told me it was cyst. It was a little complicated so another doctor was called in. When they appeared they told me that they knew of another surgeon who would be...Read more
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    Tired of being on hold

    I am on my third attempt at telephoning the outpatients department trying to cancel an appointment. I have now been on hold for more than 30 minutes and still no one has answered. I tried the reception which was answered quickly but was told I have to contact outpatients. I asked whether there was an email address but was told no. I have not alternative but to either just not show up to the appointment or continue to wait. Not good enough! I have just been advised that my call is 15th in the queue!Read more
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    My child received caring and very professional help

    My child was referred to Emergency recently with suspected Glandular fever and dehydration. We arrived at Emergency and my child was very unwell, with a high temperature. The staff at Triage were efficient and caring. As we were unsure of what was causing my child's illness, They were given a mask to wear - and we were taken into one of the Isolation rooms. My child was given pain relief and anti nausea medication by one of the nurses. Within an hour of our arrival, blood tests were taken and we were told it would take about an hour for the results. Exactly 1 hour later the first two...Read more
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    I wish to compliment all the staff on the excellent service provided

    I have had to attend the Radiology Department at Maroondah Hospital, for X-rays and CT scans recently. I wish to compliment all the staff on the excellent service provided. The reception / clerical staff were efficient, friendly and professional and there was a happy welcoming atmosphere in the waiting area. Each of the radiographers, I encountered, were helpful, professional, and empathetic and demonstrated a caring nature. I found these qualities exceptional and far surpass experiences I have had in the private sector. I am very impressed and feel the staff of this department should be...Read more
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    I felt safe and in very good hands

    I was admitted to Box Hill emergency ward with a heart condition. I couldn't have been happier with the treatment I received. The doctors and nurses made me feel being extremely well looked after. Everyone seemed to be very competent at what they were doing. I felt safe and in very good hands. All staff, including admin staff were very kind and polite. Thank you...Read more
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    my partner was so discouraged from seeking help

    I admitted to Box Hill hospital with my partner who suffers from Bipolar Disorder, and who had been recommended to be admitted immediately by their doctor due to suicidal thoughts, and had a letter stating this. We were told after triage that there would be a minimum 2 hour wait to be looked at by mental health. This hurt my partner so much as they explained to me that it is so hard to get any help when your illness isn't treatable like a broken leg. It is my understanding that when someone presents with the intention to kill themselves that they are to be admitted immediately. Instead...Read more
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    The nurses, doctors and paediatricians have been nothing short of amazing!

    I want to say how incredible Maroondah Hospital has been with my new born bub! We came in recently with really high temps and not a happy baby. They treated our baby so quickly diagnosing viral meningitis. They have bent over backwards for us and have constantly made sure I'm comfortable and happy while we stay. We are a 'private hospital' type and I was anxious about taking our baby to Maroondah but I am so impressed! ! The nurses, doctors and paediatricians have been nothing short of amazing! Thanks Maroondah!...Read more
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    Excellent and caring staff

    Bronwyn and Gail at Box Hill Hospital were both very professional, efficient and helpful! They made my experience in emergency ward as pleasant and quick as possible.Read more
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    My experience at Maroondah Hospital was pleasant and comfortable

    A few months ago I was diagnosed with some nasties in my right breast, which followed a stream of doctors' and hospital visits. I ended up having a right breast biopsy at Mitcham Private Hospital on the advice of my doctor. I ended up with severe bruising, which I thought would be expected. This led to the removal of a lump at Maroondah Hospital. Recently there was some questionable calcification in the left breast which led to a core biopsy at Maroondah Hospital. WOW! what a difference, Sue took me under her wing with outstanding compassion, where I was led to see Lynette who was so...Read more
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    I was made to feel like my questions and concerns were not valid

    Recently I was at another of my high risk maternity appointments at Box Hill Hospital. The appointment reminders always instruct you to arrive 15 minutes early and I always do. Upon presenting to reception the line was to the lifts as only one of the two receptionists were attending the desk. They were understandably a bit nervous with the pressure, however they are ALWAYS slow. I was also meant to see a doctor and they gave me a slip to see a registrar. As I'm sure you can appreciate the line took 15 minutes to get through and then I was told to wait in the waiting area and it shouldn...Read more
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    Finding a suitable aged care facility for myself to rest after major ankle surgery

    My health fund would not cover respite which I needed for 6-8 weeks after major surgery for my ankle which I could not weight bear on for 8 weeks and I couldn't go home as I live by myself and I am a pensioner could not afford to go to special accommodation. After many weeks of phoning surgeons & GP receptionists I was referred to Eastern Health which within two weeks had found somewhere that I could be placed at a reasonable price and was in the local area before I could be moved to rehabilitation after 8 weeks. The service was excellent and I must compliment your staff member Karyn...Read more
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    A big thank you to all the staff at Box Hill Hospital

    Today was my first time visiting Box Hill Hospital after my accident and I just wanted to thank everyone who helped me. To the door man who helped my mother in law get my wheelchair out of her car and then wheeled me all the way to the clinic and spoke to the nurses on my behalf - THANK YOU. To the all the nurses at the orthopaedic outpatients clinic who showed empathy and a high level of patient care - THANK YOU. To the orthopaedic surgeon who answered all my questions and provided me with an action plan - THANK YOU. To all the other hospital staff who gave me a smile and asked if they could...Read more
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    Staff making fun of patients

    I was recently admitted to IPU2 at Maroondah Hospital. While I was there I was waiting at the the windows on the nurses office and could hear nurses in the other part of the office making comments, laughing at, and making fun of other patients. I also heard confidential information about patients. Staff should know that the glass is not soundproof and should not be making such comments at all regardless. I have seen some of the other feedback about IPU2 on your site and am shocked.Read more
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    Forgetful outpatients

    Having arrived at the outpatients for my appointment, I presented to the reception desk as per normal, watched the staff member get my file and went to sit down as they instructed. Now, I'm no stranger to having to wait 30-40 minutes after my appointment time before I actually see anyone, but this time.... I was there for over an hour. It wasn't until I was one of two people waiting that someone came over and asked if I was waiting to be seen. Their response? "We didn't think you'd turned up". It was still another 15 minutes before they actually had someone come...Read more
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    Disappointing outcome from outpatient clinic

    My mother is elderly and has attended a Gynaecology outpatient clinic at Eastern Health several times to address a problem that inconveniences her significantly. At the most recent clinic, she was advised that she needed a test, but I believe the machine was broken and Eastern Health couldn't afford to fix it. She was told that she was added to a waiting list of 112 people. When she left the clinic we asked about next steps. The receptionist said that she (the receptionist) had been asked to bring my mother's case to the attention of clinicians in a few months. In other words,...Read more
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    They make us feel like we are not important mum

    My pre-teen child was sent to the ED at Box Hill Hospital by our GP who thought they were having a TIA. My child cried walking all the way up the hospital ramp because they, understandably, were so scared about what was possibly happening to them. After the triage, that was most unpleasant by the way, we were asked to move to the window next door to provide our details (medicare etc). The staff showed no respect for us. While the staff member was collecting the details they were joking with another staff member about a cold coffee they were drinking. They stopped after typing in one word or...Read more
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    NZ visitor's experience in Angliss Hospital - excellent treatment

    I fell in the shower at my friend's house and hurt my back, then needed an x-ray, a CT and admission to Angliss Hospital for a night. Staff were so professional, helpful, thorough and pleasant, and I'd like to say thank you very much. Emergency Dept - Dr Victoria, and nurses Leanne and her successor the next shift, Jenny I think. X-ray and CT scan - a kind man of Middle Eastern background. Ward - Michele and Madhu. Physiotherapists - Stephen and Tim. You were all so professional and thorough. You were kind to me, listened, helped and made my stay very positive. A HUGE THANK YOU. I...Read more
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    A 2 ½ hour wait to transfer a sick oncology patient just across the road

    I am appealing to the hospital to look at correcting a problem with transporting patients between Box Hill Hospital and Epworth Private Hospital, Box Hill to their medical imaging department and vice versa. Recently, our family had a horrible experience that could have been avoided. A 2 ½ hour wait to transfer a sick oncology patient just across the road. They were picked up early so that 2 patients could be transferred at once. They ended up becoming very agitated, anxious and verbally aggressive to the escort nurse, their family and anyone who happened to walk by, whilst waiting to be...Read more
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    The journey of 15 hospital admissions in under 3 years has been so traumatic

    Our journey through the Southern and Eastern Health hospital system. This is a very short summary about how our journey of 13 admissions through Eastern Health and the 2 prior admissions to Southern Health (now Monash Health) impacted on our lives and on my partner’s health and about what may be learned from it. The first issue was there was little communication between Southern and Eastern Health neither can see each other’s documentation, how can you learn from one another’s experience? My partner had had extensive consultations with several professors of Neurology at Monash Clayton, it...Read more
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    Not once did I feel like I had no idea what was happening or that I was overreacting

    My child got sent to the emergency department with a high temperature I didn't think that it was going to be hospital worthy but as my GP said to go, off we went. After being in the waiting room for all of five minutes my child decided to have a febrile convulsion. I went to the triage nurse (which was a lovely lady) and she rushed us straight through where I was a typical mother not knowing what was happening to my little child but the staff were cool, calm and collected, did what they had to do then took the time to explain to me what had happened and reassured me. Not once did I feel...Read more
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    The care my parent received as an inpatient at Box Hill Hospital.

    My parent was brought to emergency via ambulance as they had an accident at home. Having end stage terminal cancer their treatment options were limited. The doctors rang us and told us to make our way to the hospital as they had 24 hours max left. We travelled from interstate and were by their bedside soon after. This bedside was STILL IN EMERGENCY! ! My parent was receiving Palliative Care in the craziest, loudest, busiest department of the hospital. After 22 hours my parent was finally moved. The PCA who transported my parent was shouting to a mate across the corridor about the footy on the...Read more
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    I cannot praise all of the staff enough who I came in contact with at Box Hill Hospital

    I hurt my ankle a number of weeks ago. With the pain & unable to weight bear I thought I had broken it. I thought I would need to go to A & E and had better go before it got too late in the evening. It was the first time I had needed to go to hospital & didn't know where to go. I don't live far from Box Hill Hospital but to be honest I had only ever heard negative feedback about the place. With it being nearby & not causing anyone to go out of their way too much I thought I would give it a try. The plaster has just been removed, I cannot praise all of the staff...Read more
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    Poor administration and lack of information

    my parent has had two operations, 1 at Box Hill and 1 at Maroondah. They subsequently have been admitted to Maroondah for another issue. The two times my parent was operated on they were not given their normal medications and post op their medications were no sent to the ward for two days. As my parent is on anti depressants it was imperative they were given these. We informed staff at both hospitals of the importance but I believe nothing was done and I felt like the staff we dealt with constantly blamed someone else for the lack of knowledge. On all three occasions upon discharge we were...Read more
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    1st Class Treatment

    From being picked up by emergency ambulance and my treatment (very bad back spasms near my lower ribs), throughout my short stay at Maroondah Hospital I can only have the highest praise for all the staff. Whether they be doctors, nurses, orderly or other members their services were impeccable.Read more
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    I have been stunned by every aspect of the care and attention at Maroondah Hospital

    Recently I had a fall at home, tripped over my dog, had dishes in my hands and fell onto a glass. Badly lacerated my face and tore the ligaments in my little finger. I blacked out and had a large lump on my head. I had family with me and they took me to Maroondah Hospital emergency department. I was admitted, had x-rays on my finger, a scan on my head and my lacerations treated. I was told I would need plastic surgery. The surgery didn't happen until the following Tuesday, it was delayed twice because of emergencies in theatre, I believe. My complete experience at Maroondah, including my...Read more
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    My respite at Wantirna Health

    The people were all lovely - compassionate, helpful, fun and flexible. That includes catering and cleaning staff as well as medical and other support staff. My only complaint is funding - it needs more; there aren't enough people to do the work, and some things are slipping through the cracks as a result...Read more
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    I expect staff to be helpful and pleasant

    My child was recently admitted to the Maroondah IPU psych ward for 2 nights. I visited my child and waited at the front door to be let in for 20 minutes. When the door was finally answered by a staff member, she was unhelpful and dismissive, and just went back into the nurses station and sat down. I then waited at the nurses station to speak with someone but after 15 minutes was told that it was break time and I would have to wait. All I wanted to do was give the nurse my child's clothes to check. When the clothes were eventually collected, they kept them in the office for the whole day...Read more
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    My experience with the maternity services at Box Hill Hospital

    Throughout my appointments I felt that my concerns were dismissed by the staff including the admin staff, midwives and doctors. As a first time mother I felt unsupported and that the staff were insensitive to my needs. I was unable to get answers to my questions regarding what was happening throughout the pregnancy, I had some minor complications and I was unable to get a response from staff about the situation. I am aware that the staff are very busy and do a good job with the resources available but this did not alleviate any of my concerns. At 40. 5 weeks I was still unaware of what the...Read more
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    Invasive procedure recommended when all I needed was antibiotics

    I attended the hospital due to extremely painful abdominal cramps and was seen by a doctor in Emergency who stated that they thought I had diverticulitis caused by adhesion's of a large scar from an operation many years ago. No further testing was offered and I was told I needed to stay in hospital for 48 hours fasting and then a tube would be inserted to rectify the problem. I asked what would happen if I didn't do this and was told that, the man from upstairs might come and take me away. I researched diverticulitis on The Government Better Health Channel site online and...Read more
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    Bec and Ian at Maroondah Hospital were wonderful.

    The other night I was admitted to Maroondah hospital via ambulance for uncontrollable vomiting, stabbing pains in the stomach and diarrhoea. The previous weekend I had also been in hospital (Ferntree Gully) for a suspected appendicitis, but was discharged after all tests came back negative. My emergency department nurse "Bec", was fantastic; Patient, kind, caring and empathetic. My Doctor "Ian" was also extremely nice, caring and thorough, checking for any indication of a grumbly appendix, even though it wasn't presenting as a typical appendicitis. I felt very well...Read more
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    Staff we saw at Angliss Hospital professional and compassionate.

    An elderly relative needed checking after a fall on Saturday afternoon. As the local medical centres were closed, we went to The Angliss Hospital Emergency department. The staff we saw were professional, compassionate and efficient. Even though my relative was a lower priority than many others, she was well cared for and we were informed several times as to how many people were in front of us, with an estimated wait time. I regained a lot of faith in the public system after this, and hope that the CEO commends the doctors and nurses in this department for their work.Read more
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    Emergency department very cold and drafty.

    I want to advise that many of the female toilets do not have sanitary waste bins which means pads and tampons are placed in the normal bin. The staff I spoke to seemed unaware that not all the toilets had sanitary disposal units until I pointed it out. Also, the waiting area in Box Hill Emergency seems to have been poorly designed as it is very cold. There is a constant draft from the door and most people are complaining to the nurses about it. They said it has been like this since it opened and many people have made comments but as yet, it seems that nothing had been done to remedy it or the...Read more
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    Poor experience with Maternity records.

    I made a formal complaint to Box Hill Hospital via their website two weeks ago, and to date have not even received a confirmation email or reference number, let alone any contact or a response. As such, I have chosen to make my complaint in a public forum. In the meantime I have transferred my care to another hospital, where I have birthed previously. During my time as a patient of Box Hill Hospital Maternity, I became increasingly dismayed and frustrated at what I saw as the poor standard of record keeping and bureaucratic processes within the hospital. Despite all scans and blood tests...Read more
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    Difficulty booking an ultrasound for mid trimester

    My wife and I decided to have our baby at Box Hill Hospital. As part of it, we had our first midwife appointment and have been advised to book an ultrasound for mid trimester. To my utter dismay, there wasn't a single slot available in the whole of the Eastern Health hospitals. This means we will have to again pay for the scanning from our pockets in spite of a Medicare card. Surely some thing has to be done to address this situation after what I heard about Box Hill Hospital spending millions on new facilities and renovation...Read more
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    Great care from the CYMHS team and Adolescent Unit at Eastern Health

    My teenage child is having a difficult time socially, emotionally and with their schooling. The team at CYMHS and in particular Dr Gabrielle, have provided great care and support to our whole family. An outstanding health practitioner and service. My child also spent a week at the Adolescent Unit where the care, support and guidance to them and us as their parents was wonderful. They helped to identify some key issues and set us on the right path.Read more
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    Disgusted with a doctor's attitude

    I am referring to my appointment at Box Hill Hospital Rheumatology. I was literally disgusted at the attitude of a particular doctor. Being referred to a specialist for problems in your joints by your local GP means you need outside help, when seen by this so called specialist I was given attitude which I struggled to comprehend. They didn't seem too interested that my ankle was swollen and that I have problems with my joints. After approx. 15 minutes of seeing them, I believe their exact words to me were I am a busy person and haven't got time for people with this issue. I am there...Read more
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    I felt confident I was in good hands

    I visited Lilydale Hospital for my routine, 5 yearly colonoscopy check recently. Prior to my visit, I received an information pack that was excellent. It provided me with clear instructions on the preparation for my pending visit. On the arrival day at Lilydale Hospital, the customer service of the reception staff was of a high standard and they greeted me in a friendly manner. I proceeded to wait in the reception area with my spouse. Unfortunately at this point, the wait time was approximately 1.5 hours before I was taken to see the first specialist for the initial consultation. Feeling very...Read more
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    Thank you to all the staff members for your friendly and caring manner in busy times

    I was advised by my GP to bring in my young child, they had been sick with fevers for 4 days and started to complain of neck pain, amongst other things. We arrived at the emergency department at 1.30 in the afternoon. This was our first time at the Angliss. The triage nurse greeted us friendly and within 45 minutes had completed her triage. I am in the health industry myself with experience in hospitals, so I know 45 minutes is pretty good, especially since we were told that the emergency department was full at the time. She made my toddler feel comfortable in an unfamiliar situation where...Read more
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    Helpful and considerate staff at Knox Private Hospital

    My child had dental surgery at Knox Private Hospital Day Surgery on recently. We were greeted by smiling staff on entering the hospital. The admin staff who took us up to the day surgery area was professional and considerate. Although there was a long wait due to other patients needing surgery before us, our surgery was not cancelled. The nurses and surgeon were helpful, smiley and considerate. We had an uneventful day everything went smoothly thanks to everyone doing their job efficiently. Although we cannot remember individuals names, staff's pleasant manners, consideration and...Read more
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    Unable to maintain confidentality

    I had a relative at Eastern Health's Maroondah IPU2 and a staff member on that ward shared personal information about my relative to someone they knew which got back to me at work...Read more
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    Better management of waiting times needed

    My parent is a patient of Maroondah and my friend was a patient at another Eastern Health site. I am disgusted with the amount of patients that seem to be pushed through the outpatient department at Maroondah, I sometimes have 2 to 3 hours waits for my parent's appointments. Also the staff I have come across seem pushed to the limit in very poor working conditions. I feel that management need to do something about the staff. It is a health centre and it seems to me that they are not looking after their own. Also we need a phone service that has the time to spend helping callers...Read more
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    Very happy with care at Box Hill

    I was a patient in Box Hill Hospital last week and I was very happy with the care I received from the doctors, nurses and other members of the healthcare team. I particularly want to thank ED nurse Bart, short stay nurse Sophie and Eric the physiotherapist who all attended my care. I found these individuals very helpful as they made sure I was aware of all information relevant to my care and they explained all procedures prior to receiving them. Overall a great stay in Box Hill.Read more
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    Go home they said, get some fresh air

    My adult child came into Box Hill with excruciating headaches, couldn't stand up, was crying in pain. They were told they had pneumonia (although chest x-ray clear) normal bloods. Go home they said. Get some fresh air. My child couldn't stand up, they were reviewed by no senior person. Good Work ED, my child actually had a terrible leak in their spinal fluids, they are still in Epworth Neurology ward after multiple procedures, where they should have gone first obviously, although Box Hill was the closest. If you don't know what the hell is wrong with someone in so much pain,...Read more
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    In excruciating pain and left waiting for 9 hours

    I had to attend the Goulburn Valley Health for pain management (something that I had been advised to do due to a chronic condition) and was told by the triage person (I refuse to call them a nurse) that there could be up to a 4 hour wait. The triage person took my pulse (which was fast) and blood pressure (which was high) and told me to sit down. No problem - I can understand they get busy. 7 hours later with not a single word or glance from triage, I am told that I will be seen within 30 minutes. As I was in so much pain that driving home was not possible, I continued to wait for another 2...Read more
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    They always say people aged over 50 shouldn't climb ladders - they are right!

    I was up a ladder, slipped and I fell to the ground with severe pain in my back. An ambulance was called & I was brought to the emergency department at Box Hill. I was first treated in the emergency department and after x-rays & scans I was moved to the short stay area where I stayed until a bed became available at the Austin hospital the following evening. I would especially like to thank the staff who looked after me in the short stay department - Catherine (afternoon shifts), Kath (night shifts) & Sarah (morning shift). They always say people aged over 50 shouldn't climb...Read more
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    Did my husband receive the best care?

    • My husband had been receiving ongoing treatment at Peninsula Private Hospital. One day while at home, he was not well and I was advised to take him to the hospital. • While my husband was getting ready to go he fell over and I was unable to lift him, this resulted in me calling for an ambulance. The ambulance staff were going to take my husband to Peninsula Private but were advised to take him to William Angliss as Peninsula Private did not have a room available. • Paramedics took my husband to the Emergency Department and he was well looked after by a doctor and a very competent nurse...Read more
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    A bit of hope creeps in through the darkness

    My case manager, Leanne has saved my life more times than one. I have so much respect and admiration for her. She is passionate about her job and also really cares and listens. Living with a mental illness is a challenging life and every day can be full of darkness but whenever I see Leanne, I feel a bit brighter and a bit of hope creeps in through the darkness. I cannot thank her enough for all she has done to help me get through this.Read more
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    Hope is so hard to find when you are drowned in despair

    I would like to show my appreciation for the staff in IPU1 at Maroondah Hospital. I was recently admitted only for one night but have such respect for the people working there. Having a mental illness carries extreme pain, anxiety and shame- but I felt like a human being for once. I'd like to say a special thanks to my nurse, Lisa. In just a short time she listened to me and gave me some hope that perhaps maybe things will get better. There is a huge stigma attached to mental illness which I have experienced too many times in the emergency setting but what mental health needs is more...Read more
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    Terrible treatment at Box Hill Hospital

    Doctor in emergency intimidated me by telling me I had to comply with whatever treatment he decided or he would have security guards surround me to force treatment on me which was very illegal. I walked out and will never go there again.Read more
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    My mother's dignity was not kept

    My mother was in a shared room with two other gentlemen. She was needing to be taken to the toilet on a toileting chair. The nurse wheeled her out with her pants down near her ankles without covering her. Pushing into the toilet she left her there returning in a few minutes. This nurse then proceeded to clean her up and then pushed my mum out in front of these two gentlemen and their families, with her pants still down around her ankles. As my mum she is unable to stand and bare weight on her leg the nurse then proceeded to sit her back into the chair without pulling up her pants. Mum sat in...Read more
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    The care and understanding shown during a difficult time was astounding

    My beautiful daughter was sadly diagnosed with an ectopic pregnancy. I just wanted to praise all the staff in the ED, from the triage nurse, doctors, nurses, trainee staff, as well as all the staff in day surgery, most of all Ros the midwife. The care and understanding you have all shown my daughter through this difficult time is astounding, I cannot thank you all enough. I understand it can be a very tough job at times, but would like to let you all know how much your care has meant to us, as this was her first pregnancy. As a mother, I could not have asked for better care thank you. : )Read more
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    Staff's care made a challenging situation tolerable at Box Hill Hospital

    Presented to Emergency Department with abdominal pain, had tried everything to avoid it. Was given thorough care in my journey through Emergency and into Short Stay Unit. When ultrasound revealed I needed an MRI, I was promptly taken to the ward. The surgical team I came under medically and all the nurses ensured all of my needs were met. They made sure I was informed of all of the processes. Their care made a challenging situation tolerable.Read more
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    Thank you to the caring staff that made an awful time for me a whole lot easier

    My partner and I have been trying to get pregnant and we did for our first time earlier this year. Unfortunately only a few days ago I found out it was ectopic. I had a feeling this was the case, my body was just telling me so I made sure I got appropriate scans and blood test to confirm it. I was then told to go to hospital straight away. I chose to go to the William Angliss in Upper Fern Tree Gully as I was born there. Long story, short, the staff / doctors / nurses etc there all made what was an awful time for me a whole lot easier. I spoke with anywhere from 6-10 members withing 6 hours,...Read more
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    Milly went above and beyond

    I recently escorted a patient to Box Hill Radiology for an MRI. My patient and I were met by nurse Milly who could not do enough to make us comfortable and happy. Milly went above and beyond to keep my patient pain free, comfortable and up to date with what was happening. In my opinion Milly is a fantastic asset to what seems like a wonderful supportive team of staff.Read more
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    Very well looked after at Box Hill Hospital

    My partner went to Box Hill Hospital - Emergency Dept with severe abdominal pains very late one evening. They were seen by a doctor within the hour and was admitted and scheduled for surgery early afternoon the next day. During the evening the pains worsened and my partner's surgery was bought forward to first thing in the morning. My partner was kept very well informed by the staff as was I with phone calls advising me they were going into surgery earlier than scheduled and a further phone call advising that their surgery was successful. We found the level of care to be excellent - the...Read more
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    Dismal appointment response

    In August 2013 my disabled child was advised that their case was accepted and that the wait period would be in excess of 12 months. Well here we are 24 months later and again we get another letter advising that their case is accepted and the wait period is in excess of 24 months. So do we have to wait 4 years for an appointment, this wait period is ridiculous. When I rang the hospital I got some nonsensical advise that she could not help me and that she would pass on my message. Why can't I contact the area direct and get an appropriate answer. For an organisation that is supposed to...Read more
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    The too hard Radiology et al machine beds

    I had an MRI early June and the bed seriously hurt me particularly one hip. Many people cannot tolerate such hard machine beds, those with bed sores, muscular skeletal diseases, MS etc. in an Ageing population this situation will only escalate. Research shows that up to 40% of patients cannot tolerate the hard beds, as the high pressure shunts blood flow away from areas of the body creating ischemic pain often resulting in injury or prolonged pain. Operators have to stop start or send patient home to come back another time which is stressful on patient. Costly on our system. The 2 staff on...Read more
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    Lack of follow-up and feedback at Box Hill Hospital

    My partner overdosed on prescription drugs and was admitted to Box Hill Hospital. Not once was I contacted directly by the hospital for an update. On three occasions I requested a mental health review and also for an attending doctor to contact me back for an update on condition. No one from the hospital contacted me back. My partner contacted me two days later to advise me they were being discharged. I proactively sought to see the doctor before collecting my partner as otherwise they would have just been discharged to me with no feedback. Apparently mental health team did assess my partner...Read more
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    Confusion over paperwork and online booking

    I delivered my first child at Melbourne Royal's Hospital. So when I moved from West to East, I get pregnant again and went to Box Hill Mall Clinic to find a GP. GP told me to go to website to register the Hospital myself which is very much different from what I have done for my first child. He referred me to Box Hill Hospital but they assigned me to Angliss Hospital with the reason "nearer to my house". I also did a 12 weeks ultrasound scan and blood test referred by this GP. Then when I booked pregnancy care in the website, they told me to choose a shared GP from a list that...Read more
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    Maroondah Hospital Emergency

    I unfortunately needed to attend Maroondah hospital emergency department yesterday. I just wanted to thank the outstanding nurses and doctor who looked after me. Nurse Helen was working on a very busy triage desk and she treated every patient, including me with not only respect but genuine warmth and kindness. I then had Cathy and a doctor take care of me in the ED and both were kind and efficient and couldn't do enough to help me. Amazing people working under often challenging circumstances. I'm very grateful you do what you do. Thank you very sincerely for making my bad day as...Read more
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    Stressful birth experience at Box Hill Hospital

    In 2014, I gave birth to my one and only little baby. The pregnancy had been a dream and we were looking forward to a water birth. Unfortunately, our little baby took their time and so at almost 42 weeks we were induced. That was when everything went wrong. We called before we came down for a 2pm induction and were told to head straight in. We arrived at 1: 45 and waited in the waiting room for over an hour. Once called up we lugged all our bags into a delivery suite where we were monitored for about 20 minutes. Having small contractions, the midwife advised us that they were very busy and we...Read more
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    Treated well by nurses and doctors

    I was admitted to the emergency room earlier this year. I was treated by all with all the information; care with a little humour to make the afternoon pass by happily the treatment for the condition was first class.Read more
  • Patient Opinion's picture

    The emergency departments ridiculous waiting times

    I am waiting in the emergency department as I write this I have been here for over 3 hours with my child who has had abdominal pain for two days. I have not seen a doctor and after asking how much longer I have been told at there is another child before mine still waiting. It is 10pm! A drunk needing stitches after a bar fight has been seen before my child and the young child sitting beside us. There is over 15 people waiting. This hospital is under staffed and is very poorly organised and an embarrassed to the state!Read more
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    Teenager with acute stomach pain

    Friday night I returned home from work at 5. 30pm to find my teenage child with acute stomach pain. My child had stayed home from school that day as had been vomitting during the night and I thought this was simply a case of gastro. My husband and I ended up taking our teenager to the Angliss Hospital in Upper Ferntree Gully by 7pm. Was diagnosed with appendicitis by 8pm. We received wonderful care by each nurse (especially Irena) and the doctors (Andrew and Adrian) and Xavier (surgeon). Our child came home at 1pm Sunday and has recovered fully.Read more
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    Wonderful treatment received at the Angliss ER

    I came to the ER yesterday with my young child who had fallen from a high shelf and landed head first on the tiled floor. My child vomited, went incredibly pale and started losing consciousness. I had to bring my other children as well because my husband was at work. I did not have to wait at all. I was shown straight through to a bed and within minutes Dr Ehab calmly and kindly introduced himself to me. He gently and thoroughly examined my child and once satisfied, to my amazement, he made me a coffee. This simple gesture helped calm me as I was quite emotional at the thought of my child...Read more
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    Appalling assistance from paramedic

    A female paramedic arrived at the scene of a young woman who was suffering from violent epileptic seizures. Before arrival we were on the phone to paramedic and were encouraged to tell the truth to whether our friend had consumed any drugs that evening. With the assurance that our honesty would be the best for our friend, informed the paramedic she had consumed alcohol and a small amount of speed. If we knew that giving this information was going to result in carelessness and judgmental actions we would never have told them. The female paramedic, after being described of the seizures, almost...Read more
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    Wonderful care of palliative patients from health assistant at Maroondah Hospital

    Today I observed excellent care of not one but two palliative patients on our ward, in care given from our health assistant in nursing. This health assistant could not do enough to ensure the comfort, dignity and general well being of the patients and their families during this very hard time. Because of this care these patients died with the utmost dignity, in the best way possible. They were perfectly groomed, supported and comforted. This staff member gives 110% everyday and her efforts are noticed, usually by those who cannot give feedback, so I write on their behalf what a privilege it...Read more
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    High standard of patient care is evident at Box Hill Emergency Department

    We presented to the emergency department, a first for my sister, in the middle of the night. They could see immediately that my sister was distressed and in a lot of pain and saw to her immediately. Quite remarkably, she received pain relief within 10/15 mins of arriving and an assessment provided. We were only in the ED for a few hours, but the care and attention given was commendable and my sister's pain was effectively managed. Their high standard of patient care was evident as we were privy to listening to how the staff treated their other, very diverse patients near us. Thanks to...Read more
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    Admission to Cardiac Care for an Angiogram

    I felt very welcomed. All staff, including reception, nursing and service staff were very friendly and put my nerves at ease. Kate the Nurse Unit Manager was particulary caring, explaining in detail the results of my angiogram. I could not have asked for anything more during my whole experience at Geelong Private Hospital.Read more
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    All very seamless at Geelong Private Hospital

    After going to the GP with symptoms of a chest infection, and shortness of breath I was diagnosed with a heart rate of 173 b/min. Also on my mind was a blood clot in the lung given my previous history. I chose to go to Geelong Private Hospital as a direct admission which proved very convenient. When I arrived at the hospital I was shown to the Coroney Care unit and put straight into a bed. My nurse hooked me up to a heart monitor and the hospital doctor arrived promptly and examined me …… all very seamless. Staff spoke to me right throughout the process and I felt very informed and involved...Read more
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    Exhausting experience having to go to four hospitals for tests

    I went to my doctor with a chest infection in Belgrave. He told me to go to the Angliss Hospital for an x-ray, and bring it back to him, which I did. The next day he told me to go to the Angliss Hospital for a scan. I had to stop them giving me dye as I am allergic to it, (it is on my record) then take it back to my doctor, who didn't like the results. He told me I would have to have a pet scan, and this can only be referred, by a specialist. My GP contacted my specialist, and I saw him the next day at Knox Private. He made an appointment for me at Austin Hospital. The day after I saw my...Read more
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