Conversations about consumer engagement

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Help improve Australian healthcare! By sharing your health experiences and ideas, you can help consumer advocates and consumer organisations work for change that improves things for you, patients, carers, families and communities. 

  • From Latest News's picture

    Consultation on a NSQHS Standards resource for community health services

    The Australian Commission on Safety and Quality in Healthcare is asking for feedback on a draft resource to help community health services using the National Safety and Quality Health Service ( NSQHS ) Standards. Information is available on their website at http://www.safetyandquality.gov.au/our-work/accreditation-and-the-nsqhs-standards/current-consultations/#Consultation-on-a-resource-for-community-health-services-applying-the- NSQHS -Standards The consultation will close on 24 July 2015.Read more
  • MVohra's picture

    Chronic Disease Prevention and Management in Primary Health Care – HAVE YOUR SAY

    CHF is preparing a submission on the Inquiry into and report on best practice chronic disease prevention and management in primary health care . The inquiry has been referred by the Minister for Health, The Hon Sussan Ley MP , to the House of Representatives Standing Committee on Health. We want to hear your ideas on best practice and innovative models which incentivise access, quality and efficiency in chronic disease prevention and management for consumers. The scope for the inquiry is broad and covers: examples of best practice in chronic disease prevention and management, opportunities...Read more
  • Health Consumers Alliance SA's picture

    Embedding consumer-centred care at the new RAH

    The new Royal Adelaide Hospital (nRAH) is a major initiative in South Australia and has significant implications for health consumers. More important than the “bricks and mortar” is the potential that the design of the new hospital has for driving cultural change and specifically for achieving consumer centred care. The nRAH is a key part of SA’s Health Care Plan and aims to be recognised nationally and internationally as an example of best practice in: • patient centered care; • access; • integration; • safety and quality; • innovation; and • value for money. This is a unique opportunity to...Read more
  • Health Consumers Queensland's picture

    Innovative, consumer-centred health services and consumer engagement

    Consumer-centred care is care that: * is accessible, safe and responsive to individual consumer needs, preferences, values and beliefs; * ensures the consumer is well-informed and fully involved throughout the process and that our personal choices and circumstances guide the continuity of clinical options and transition arrangements, with coordinated physical care and emotional support respectfully delivered; * should be inclusive of the consumer’s support network of carers and family members (with the consumer’s consent); and * involves mutually respectful partnerships with clear...Read more
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